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For Companies At a Glance
- Tasks: Elevate customer experiences and support sales staff in a luxury retail environment.
- Company: Prestigious boutique on Old Bond Street, known for exceptional service.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Why this job: Be a brand ambassador and build lasting relationships with international clients.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a positive attitude.
- Other info: Join a dynamic team in a vibrant London location.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers' needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store's KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Client Advisor - Old Bond Street in London employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Old Bond Street in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who might know about opportunities at Old Bond Street. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your product knowledge! When you get the chance to meet potential employers or during interviews, make sure to discuss your understanding of the brand and its products. This will demonstrate your passion and commitment.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you handle different types of customers. This will help you feel more confident when discussing how you can elevate the client experience during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Old Bond Street.
We think you need these skills to ace Client Advisor - Old Bond Street in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your enthusiasm for luxury retail shine through. We want to see how you embody the brand and what makes you excited about providing top-notch service to customers.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone who can elevate the client experience, so share specific examples of how you've done this in the past.
Demonstrate Your Communication Skills: Since strong interpersonal skills are key for this role, use your application to showcase your communication abilities. Write clearly and confidently, and don’t shy away from sharing how you’ve built long-lasting relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at DOLCE&GABBANA
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and product range. Being able to discuss how you can embody the brand as a Client Advisor will show your passion and commitment.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you tailored experiences for clients and built long-term relationships, as this is key for the role.
✨Demonstrate Team Spirit
As a Client Advisor, you'll be working closely with the sales staff. Be ready to discuss how you've supported team performance in previous roles and how you can contribute to a positive shop floor environment.
✨Familiarise Yourself with Clienteling Tools
Brush up on clienteling tools like CRM systems and client books. Mention any experience you have with these tools during the interview, as it shows you're prepared to enhance the customer experience effectively.
