We are currently looking for an experienced and proactive Client Advisor for our accessories corner in Harrods, London . As a Client Advisor, you will be the Brand ambassador and you will make sure to provide excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long‑term relationship with customers
- Maintain the store standards according to the guidelines.
- Embody and transmit with passion the company projects through an effective product knowledge
- Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniquesStore’s KPIs
- Self‑motivation with positive attitude and professional selling techniques
- Good customers focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
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Client Advisor - Harrods Accessories in London employer: DOLCE&GABBANA
At Harrods, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters growth and development for our employees. As a Stock Supervisor, you will be part of a prestigious brand known for its commitment to excellence, with opportunities for training and career advancement in the heart of London. Our inclusive culture values teamwork and innovation, ensuring that every team member feels valued and empowered to contribute to our legacy of luxury service.
