DOLCE&GABBANA | Concessions Manager

We are currently seeking an exceptional Concession Manager to join our Harrods Women\’s boutique team on a full time permanent basis.

A solid proven track record within a similar role is necessary as well as profound understanding of

luxury retail and managing teams whilst driving excellence and people culture.

Role overview:

Scope

• Ensure the achievement of store sales budget
• Responsible for managing the store costs in an effective manner
• Responsible for the overall results of the store, working closely with all Managers (FoH and BoH) to ensure that the day-to-day activities build into the long term plan
• As a dynamic and inspiring leader, manages all activities to achieve store business objectives, demonstrating an excellent client experience
• Perform with high integrity in company compliance with Corporate departments
• Be an ambassador of the brand by promoting its values and ambitions within the market place
• Key Holder

Key Accountabilities

• Empowered by the Retail Director/Area Manager/City Manager:
• guarantee the store profitability
• create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate managements
• develop and implement business action plans to maximize sales for each product category and clients tier segment
• maintain a high sell through
• ensure the implementation and execution of all company initiatives within the store
• Ensure that the highest level of client service is provided motivating and challenging the Staff (FoH and BoH)
• Guarantee the full organization of company assets, for both the BoH and FoH guidelines
• Communicate company set KPIs and identify strategies to ensure that the performance standards are met
• Lead daily store meetings to communicate current business trends, relevant updates and motivate the store employees to perform
• Oversee and support stock levels through direct communication with key business departments
• Assure stock fill-in on basics and purchase assortment to achieve store goals
• Lead the CRM processes in order to:
• guarantee the execution of the company’s CRM initiatives
• opportunities with loyal and potential clients
• Ensure Learning and Development activities for the store employees:
• overseeing training conducted by other Staff members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
• in collaboration with HR L&D, defining and guaranteeing the effective execution of individual development plans for the Staff, which include clear, measurable goals and performance reviews on timely bases
• conducting monthly coaching sessions with the store managerial roles to review performance and provide constructive, timely feedback
• supervising and/or conducting, if needed, monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
• Approve the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
• Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
• Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
• Assure the processing of daily incoming and outbound merchandise requests and shipments
• Guarantee the Visual Merchandising standards
• Assure the inventory control
• Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization
• Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures

Work with HR to:

• recruit and retain a high performing team
• ensure a consistent and branded onboarding experience for all new joiners
• participate to the Corporate review process for all store employees and set annual employees goals
• assure effective resolution for all the employee relations issues
• ensure Learning and Development activities for the store employees of FoH and BoH
• Assure excellent performance for the BoH team in order to:
• guarantee an effective support on the FoH activities
• be compliant with company procedures
• Perform other duties as directed

Profile:

· Proven track record with successful results in a similar role

· Minimum of 5 years in a management role

· Excellent interpersonal and effective communication skills

· Eligibility to live and work in the UK