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For Companies At a Glance
- Tasks: Elevate client experiences and support sales staff in a luxury retail environment.
- Company: Prestigious luxury brand located in the heart of London.
- Benefits: Competitive salary, dynamic work culture, and opportunities for professional growth.
- Why this job: Join a passionate team and build lasting relationships with international clients.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a positive attitude.
- Other info: Exciting opportunity to thrive in a vibrant, high-end retail setting.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long-lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Consulting, Information Technology, and Sales
Industries: Retail Luxury Goods and Jewelry
Client Advisor - Old Bond Street employer: DOLCE&GABBANA
Contact Detail:
DOLCE&GABBANA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Old Bond Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into their products and values. This way, you can tailor your responses to show how you embody their ethos and can elevate the client experience.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a client. Be ready to share these stories during your interview to demonstrate your ability to build long-term relationships.
✨Tip Number 3
Show off your team spirit! Prepare examples of how you've supported your colleagues in previous roles. Highlighting your mentoring skills will resonate well with the hiring team looking for a strong team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Old Bond Street.
We think you need these skills to ace Client Advisor - Old Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your enthusiasm for luxury retail shine through. We want to see how you embody the brand and can elevate the client experience with your unique flair.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone who can support our sales staff and deliver outstanding customer service, so be specific about your past roles and achievements.
Demonstrate Your Client Relationship Skills: We value long-term relationships with our clients, so share examples of how you've built rapport and trust in previous positions. Mention any clienteling tools or systems you've used to enhance customer interactions.
Keep It Professional and Polished: Your written application is your first impression, so make it count! Use clear, professional language and ensure there are no typos. We encourage you to apply through our website for a seamless process.
How to prepare for a job interview at DOLCE&GABBANA
✨Know the Brand Inside Out
Before your interview, dive deep into the brand's history, values, and product range. This knowledge will not only impress the interviewers but also help you tailor your responses to show how you can elevate the client experience.
✨Showcase Your Clienteling Skills
Be ready to discuss your experience with clienteling tools and techniques. Share specific examples of how you've built long-lasting relationships with clients in the past, as this is crucial for the role of a Client Advisor.
✨Demonstrate Your Sales Techniques
Prepare to talk about effective sales strategies you've used in luxury retail. Highlight your ability to identify customer needs and how you've successfully promoted products, ensuring you align your answers with the company's KPIs.
✨Exude Positivity and Team Spirit
During the interview, let your positive attitude shine through. Emphasise your experience as a team player and how you’ve supported colleagues on the shop floor, as this aligns perfectly with the collaborative environment they’re looking for.
