At a Glance
- Tasks: Elevate customer experiences and promote luxury products in a vibrant retail environment.
- Company: Join the iconic Harrods team, known for excellence and luxury.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Other info: Dynamic team atmosphere with a focus on personal development.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: 3+ years in luxury retail with strong communication and sales skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our kids department based in Harrods. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Client Advisor - Harrods Kids employer: DOLCE&GABBANA
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity. As a Client Advisor in our Kids department, you will enjoy comprehensive training and development opportunities, allowing you to grow your career in luxury retail while working in one of the most iconic locations in the world. Our commitment to employee well-being is reflected in our supportive environment, competitive benefits, and the chance to be part of a prestigious brand that values excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Harrods Kids
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might know someone at Harrods. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve built long-lasting relationships with clients.
✨Tip Number 3
Do your homework! Familiarise yourself with Harrods' kids department and their products. Being able to discuss their offerings and how you can elevate the client experience will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Advisor - Harrods Kids
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you love working with kids and providing top-notch service. Share a personal story or experience that highlights your passion for luxury retail!
Tailor Your CV:Make sure your CV is tailored specifically for the Client Advisor position. Highlight your relevant experience in luxury retail and any specific achievements that demonstrate your ability to elevate customer experiences. We love seeing how you've made an impact in previous roles!
Be Personable:In your cover letter, don’t just list your skills—tell us about yourself! We’re looking for someone who can build long-lasting relationships with clients, so show us your personality and how you connect with others. A friendly tone goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re serious about joining our team at Harrods Kids!
How to prepare for a job interview at DOLCE&GABBANA
✨Know Your Brand Inside Out
As a Client Advisor, you'll be the face of the brand. Make sure you research Harrods and its kids department thoroughly. Understand their values, products, and what sets them apart in luxury retail. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you tailored experiences for clients and built long-term relationships. Be ready to discuss specific situations that highlight your ability to connect with customers and meet their needs.
✨Demonstrate Team Spirit
Since this role involves supporting and mentoring sales staff, be prepared to talk about your experience working in a team. Share instances where you collaborated effectively or helped improve team performance. Highlight your positive attitude and how you contribute to a supportive work environment.
✨Practice Effective Selling Techniques
Brush up on your sales techniques and be ready to discuss how you identify customer needs and promote products. You might even want to role-play a sales scenario during the interview. This will not only demonstrate your skills but also show your proactive approach to the role.
