At a Glance
- Tasks: Elevate customer experiences and mentor sales staff in a luxury retail environment.
- Company: Join the iconic Selfridges team representing Dolce & Gabbana.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Dynamic team atmosphere with a focus on collaboration and excellence.
- Why this job: Be a brand ambassador and create memorable experiences for customers.
- Qualifications: 3+ years in luxury retail with strong clienteling and sales skills.
The predicted salary is between 30000 - 40000 € per year.
We are currently looking for a dynamic and detail-oriented Senior Client Advisor to join our Woman Department at Selfridges, London. As a true ambassador of the Dolce & Gabbana brand, you will make sure to provide an excellent service to every customer.
Your Contribution to the Role:
- Tailor the client experience in order to elevate experience and impression of the brand.
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor.
- Promote and sell products by identifying our international customers' needs.
- Deliver outstanding customer service and build long-term relationships with customers.
- Maintain the store standards according to the guidelines.
- Embody and transmit with passion the company projects through effective product knowledge.
- Ensure to build long-lasting relationships with clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM).
- Monitor the stock levels and support the activities of the Sale Staff.
- Support basic cash operations when necessary.
What You Bring to the Team:
- Fluency in English; other languages are considered a plus.
- Minimum of 3 years' proven experience in luxury retail.
- Strong clienteling skills with the ability to deliver a memorable client journey/ceremony.
- Proficiency in effective sales techniques with a track record of achieving targets.
- Solid understanding of store KPIs and how to drive performance.
- Highly self-motivated with a positive attitude and refined selling approach.
- Excellent customer focus, combined with strong presentation, interpersonal, and communication skills.
- Collaborative team player with the ability to build strong internal and external relationships.
Senior Client Advisor - Selfridges employer: Dolce & Gabbana
At Dolce & Gabbana, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and excellence in luxury retail. Located in the iconic Selfridges, London, our team enjoys unparalleled employee growth opportunities, comprehensive training, and a supportive environment that fosters collaboration and innovation. Join us to not only elevate your career but also to be part of a brand that values passion, dedication, and the art of client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Advisor - Selfridges
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who might know someone at Selfridges. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for the Dolce & Gabbana brand shine through. Share stories that highlight your clienteling skills and how you've created memorable experiences for customers.
✨Tip Number 3
Do your homework! Familiarise yourself with Selfridges' current offerings and their customer base. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the StudySmarter community and ready to take on the challenge!
We think you need these skills to ace Senior Client Advisor - Selfridges
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your love for Dolce & Gabbana shine through! Share why you’re excited about the brand and how you can embody its values in your role as a Senior Client Advisor.
Highlight Your Clienteling Skills:Make sure to showcase your experience with clienteling tools and techniques. We want to see how you've built long-lasting relationships with customers and how you can elevate their shopping experience.
Demonstrate Your Sales Success:Don’t be shy about sharing your achievements! Include specific examples of how you’ve met or exceeded sales targets in your previous roles. This will help us understand your proficiency in effective sales techniques.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget to apply through our website – it’s the best way to get noticed!
How to prepare for a job interview at Dolce & Gabbana
✨Know the Brand Inside Out
Before your interview, dive deep into the Dolce & Gabbana brand. Understand their values, latest collections, and what sets them apart in the luxury retail market. This knowledge will not only impress your interviewers but also help you tailor your responses to show how you can embody the brand.
✨Showcase Your Clienteling Skills
Be ready to discuss your experience with clienteling tools and techniques. Prepare examples of how you've built long-lasting relationships with clients in the past. Highlight specific instances where your approach led to increased sales or enhanced customer satisfaction.
✨Demonstrate Your Sales Acumen
Since the role requires a strong understanding of sales techniques, come prepared with examples of how you've achieved targets in previous roles. Discuss your strategies for identifying customer needs and how you’ve tailored your sales approach to meet those needs effectively.
✨Emphasise Team Collaboration
As a Senior Client Advisor, you'll need to work closely with the sales staff. Share experiences that showcase your ability to mentor and support team members. Talk about how you’ve contributed to a positive team environment and helped drive store performance through collaboration.
