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- Tasks: Elevate client experiences and promote luxury products in a vibrant boutique.
- Company: Join a prestigious luxury brand with a focus on exceptional service.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Why this job: Be the face of luxury retail and build lasting relationships with international clients.
- Qualifications: 3+ years in luxury retail, fluent in English, and strong interpersonal skills.
- Other info: Dynamic team environment in the heart of London with a passion for excellence.
The predicted salary is between 28800 - 48000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our boutique based in Sloane, London. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities:
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements:
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Client Advisor - Sloane Street in London employer: Dolce & Gabbana
Contact Detail:
Dolce & Gabbana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Sloane Street in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail sector, especially those who might know about openings at Sloane Street. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even a casual meet-up, let your passion for the brand shine through. Remember, they’re looking for someone who embodies their values and can connect with customers.
✨Tip Number 3
Do your homework! Familiarise yourself with the brand’s products and values before any interaction. This will not only impress them but also help you tailor your approach to fit their needs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Sloane Street.
We think you need these skills to ace Client Advisor - Sloane Street in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how you embody the values and projects of our company, so don’t hold back on sharing why you’re excited about this role!
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone who can elevate the client experience, so share specific examples of how you've done this in the past.
Be Personable: Since building long-term relationships with customers is key, use your application to showcase your interpersonal skills. We love seeing candidates who can connect with people, so include anecdotes that demonstrate your customer service prowess.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we really appreciate!
How to prepare for a job interview at Dolce & Gabbana
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand its values, history, and product range. This will not only help you answer questions confidently but also show your passion for the brand, which is crucial for a Client Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about specific situations where you went above and beyond to meet a client's needs. This will demonstrate your ability to build long-term relationships with customers.
✨Practice Effective Selling Techniques
Brush up on your sales techniques and be ready to discuss how you identify and meet customer needs. You might even want to role-play a sales scenario with a friend to get comfortable with the process. Highlighting your experience in luxury retail will set you apart.
✨Be a Team Player
Since the role involves supporting and mentoring sales staff, be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with colleagues to achieve store goals or improve customer experiences. This will show that you're not just focused on individual success but also on the team's performance.
