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For Companies At a Glance
- Tasks: Elevate client experiences and provide exceptional service as a Brand ambassador.
- Company: Luxury retail boutique in the heart of London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Why this job: Join a prestigious brand and build lasting relationships with international clients.
- Qualifications: 3+ years in luxury retail and strong communication skills.
- Other info: Be part of a passionate team in a vibrant location.
The predicted salary is between 28800 - 48000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our boutique based in Old Bond Street, London. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store’s KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Location: London
Client Advisor - Old Bond Street in London employer: Dolce & Gabbana
Contact Detail:
Dolce & Gabbana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Old Bond Street in London
✨Tip Number 1
Get to know the brand inside out! Research their products, values, and customer service approach. This way, when you walk into that interview, you can show them you're not just another candidate but a true ambassador for their brand.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Remember, as a Client Advisor, building relationships is key, so show off your charm and communication skills!
✨Tip Number 3
Dress the part! When you’re going for an interview in luxury retail, your appearance matters. Make sure you look polished and professional, reflecting the brand's image. It’s all about making that first impression count!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And hey, apply through our website for a smoother process!
We think you need these skills to ace Client Advisor - Old Bond Street in London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for the brand shine through. We want to see how you embody the values and projects of the company, so share your personal connection to luxury retail and why you’d be a great fit as a Client Advisor.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone with at least 3 years under their belt, so detail your past roles and how they’ve prepared you to elevate the client experience at our Old Bond Street boutique.
Demonstrate Your Customer Focus: In your application, emphasise your ability to build long-term relationships with customers. Share specific examples of how you've provided outstanding service and tailored experiences to meet clients' needs, as this is key to our success.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget, applying through our website is the best way to get your application noticed!
How to prepare for a job interview at Dolce & Gabbana
✨Know the Brand Inside Out
Before your interview, make sure you research the brand thoroughly. Understand its history, values, and product range. This will not only help you answer questions confidently but also show your passion for the brand, which is crucial for a Client Advisor role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you tailored experiences for clients and built long-term relationships. Be ready to discuss specific situations that highlight your ability to connect with customers.
✨Demonstrate Your Sales Techniques
Be prepared to talk about effective sales techniques you've used in luxury retail. Discuss how you identify customer needs and promote products accordingly. You might even want to role-play a sales scenario during the interview to showcase your skills in action.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, store KPIs, or how they measure success in client relationships. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
