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- Tasks: Elevate the shopping experience for kids at Harrods and build lasting customer relationships.
- Company: Join the iconic Harrods team, known for luxury and exceptional service.
- Benefits: Competitive pay, employee discounts, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities for growth and development.
- Why this job: Be a brand ambassador and make a difference in customers' lives every day.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for an experienced and proactive Client Advisor for our kids department based in Harrods. As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers' needs
- Deliver outstanding customer service and build long-term relationships with customers
- Maintain the store standards according to the guidelines
- Embody and transmit with passion the company projects through effective product knowledge
- Ensure to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i.e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English. Other languages are considered a plus
- Minimum 3 years of relevant experience in luxury retail
- Client Ceremony
- Effective sale techniques
- Store's KPIs
- Self-motivation with positive attitude and professional selling techniques
- Good customer focus with strong presentation, interpersonal and communication skills
- Strong team player
Client Advisor - Harrods Kids employer: Dolce & Gabbana
Contact Detail:
Dolce & Gabbana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor - Harrods Kids
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might know someone at Harrods. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve built relationships with clients in the past.
✨Tip Number 3
Do your homework! Familiarise yourself with Harrods' kids department and their products. Being able to discuss specific items or trends will show you're genuinely interested and ready to elevate the client experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Client Advisor - Harrods Kids
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for the Harrods brand shine through. We want to see how you embody the values and projects of the company, so share your personal connection to luxury retail and how you can elevate the client experience.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail. We’re looking for someone with at least 3 years under their belt, so be specific about your past roles and how they’ve prepared you to excel as a Client Advisor in our kids department.
Demonstrate Your Customer Focus: In your application, emphasise your ability to build long-term relationships with customers. Share examples of how you've used clienteling tools or techniques in the past to enhance customer satisfaction and loyalty, as this is key to our success.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t hesitate to let your personality shine through in your written application. We’re looking for a strong team player with a positive attitude, so a touch of your unique voice can make your application stand out. Remember to apply through our website!
How to prepare for a job interview at Dolce & Gabbana
✨Know Your Brand Inside Out
As a Client Advisor, you'll be the face of the brand. Make sure you research Harrods and its kids department thoroughly. Understand their values, products, and what sets them apart in luxury retail. This knowledge will help you answer questions confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about how you tailored experiences for clients and built long-term relationships. Be ready to discuss specific situations that highlight your ability to connect with customers and meet their needs.
✨Demonstrate Team Spirit
Since this role involves supporting and mentoring sales staff, be prepared to talk about your experience working in a team. Share instances where you collaborated effectively or helped improve team performance. Highlight your positive attitude and how it contributes to a harmonious work environment.
✨Practice Effective Selling Techniques
Brush up on your sales techniques and be ready to discuss how you identify customer needs and promote products. You might even want to role-play a sales scenario during the interview. This will not only demonstrate your skills but also show your proactive approach to the role.