We are currently looking for an experienced and proactive Client Advisor for our Donna department based in Harrods.
As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationship with customers
- Maintain the store standards according to the guidelines.
- Embody and transmit with passion the company projects through an effective product knowledge
- Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency in English . Other languages are considered a plus
- Minimum 3years of relevant experiencein luxury retail
- Client Ceremony
- Self-motivation with positive attitude and professional selling techniques
- Good customers focus with strong presentation, interpersonal and communication skills
Client Advisor - Harrods Donna in London employer: Dolce & Gabbana S.r.l.
Dolce & Gabbana S.r.l. offers a dynamic work environment where employees can thrive as brand ambassadors, providing exceptional customer service and building long-term relationships with clients. The company emphasizes professional growth through mentoring and effective training, ensuring that staff are well-equipped to meet the needs of international customers. With a focus on craftsmanship and high standards, Dolce & Gabbana fosters a culture of excellence and passion for fashion.
Contact Details:
Dolce & Gabbana S.r.l. Recruitment Team
