At a Glance
- Tasks: Elevate customer experiences and promote luxury products as a brand ambassador.
- Company: Join a prestigious luxury retail brand at Selfridges.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Fluency in English required; other languages are a bonus.
- Why this job: Be part of a passionate team and build lasting relationships with clients.
- Qualifications: 3+ years in luxury retail, strong communication skills, and a positive attitude.
The predicted salary is between 36000 - 60000 £ per year.
We are currently looking for an experienced and proactiveClient Advisor for our Woman department based inSelfridges.
As a Client Advisor, you will be the Brand ambassador and you will make sure to provide an excellent service to every customer.
Key Responsibilities
- Tailor the client experience in order to elevate experience and impression of the brand
- Support the Sale Staff performance providing mentoring and ensure smooth operations on the shop floor
- Promote and sell products by identifying our international customers’ needs
- Deliver outstanding customer service and build long-term relationship with customers
- Maintain the store standards according to the guidelines.
- Embody and transmit with passion the company projects through an effective product knowledge
- Ensuring to build long lasting relationships with the clients using clienteling tools (i.e. Client Book or client ceremony instructions) and system (i. e. CRM)
- Monitor the stock levels and support the activities of the Sale Staff
- Support basic cash operations when necessary
Requirements
- Fluency inEnglish. Other languages are considered a plus
- Minimum 3years of relevant experiencein luxury retail
- Client Ceremony
- Self-motivation with positive attitude and professional selling techniques
- Good customers focus with strong presentation, interpersonal and communication skills
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Client Advisor - Selfridges in City of London employer: Dolce & Gabbana S.r.l.
As a Client Advisor at Selfridges, you will join a vibrant and dynamic team dedicated to delivering exceptional customer experiences in a luxury retail environment. Our company fosters a supportive work culture that prioritises employee growth through ongoing training and mentorship, ensuring you have the tools to excel in your role. Located in the heart of London, we offer unique opportunities to engage with an international clientele while being part of a prestigious brand that values passion and excellence.
Contact Details:
Dolce & Gabbana S.r.l. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Selfridges in City of London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dolce & Gabbana S.r.l., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dolce & Gabbana S.r.l.!
We think you need these skills to ace Client Advisor - Selfridges in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dolce & Gabbana S.r.l., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dolce & Gabbana S.r.l. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dolce & Gabbana S.r.l. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dolce & Gabbana S.r.l.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
