Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients with sleep services through calls and equipment assistance.
- Company: Join Dolby Vivisol, a leader in home healthcare solutions.
- Benefits: Enjoy 33 days holiday, competitive salary, and excellent training opportunities.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours with great transport links and free parking.
The predicted salary is between 23891 - 23891 £ per year.
We value our people & develop their skills for a better future.
Contract Type: Perm - 37.5 hrs per week - Working 5 in 7 days Rota
Closing Date: Monday, January 01, 0001
Vivisol are currently hiring for a Sleep Service Coordinator to provide patient support. We are looking for someone to join our dynamic team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.
We offer a generous package including:
- 33 days holiday (including BH)
- Excellent training and development programs
- Matched contribution pension scheme to capped percentages per position level
- Enhanced maternity and paternity leave
- Yearly bonus scheme
- Starting salary of £23,891
Hours: 37.5-hour week - Working 5 in 7 days rota, rota'd hours between 7am - 8pm. The successful candidate will need to be flexible to work weekends if required. This role is based in Manor Royal, Crawley with free on-site parking and great transport links (bus stop: 1 minute walk, Train Station: 15 minute walk).
Full training will be provided for all new starters and an extensive programme put in place.
Primary Duties & Areas of Responsibility:
- Handling Patient Calls as part of the sleep call centre.
- Administration of patient orders.
- General administration and data entry.
- Telephone support for patients, relatives and healthcare professionals.
- Provide first line support to all patients requiring assistance via E-Mail, telephone, letter and SMS.
- Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient.
- Investigate and resolve customer complaints quickly and patiently.
- Maintain thorough and accurate records.
Required Experience:
- Previous customer service experience (Phone based desirable).
- Excellent communication skills (verbal and written).
- An Enhanced DBS (provided for you as part of the probation process).
- Effective Telephone and clear communication skills.
- Empathetic and a problem solver.
- Team player.
- Trustworthy, reliable & ethical.
- Good organisational skills.
- Excellent computer skills and accuracy.
Who we are:
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team.
“Working Together to Improve Lives by Inspiring Excellence in Home Healthcare” is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com.
Job Types: Full-time, Permanent
Pay: £23,891.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
Contact info Registered Office Address: Dolby Medical Home Respiratory Care Ltd North Suite, Lomond Court, Castle Business Park, Stirling, FK9 4TU Vivisol UK Palladian, Manor Court, Manor Royal, Crawley, RH10 9PY.
Sleep Service Coordinator in Stirling employer: Dolby Medical Home Respiratory Care Ltd
Contact Detail:
Dolby Medical Home Respiratory Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sleep Service Coordinator in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dolby Vivisol. Understand their values and services, especially in sleep disorders. This will help you connect your skills to what they need.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your customer service experience and communication skills, as these are key for the Sleep Service Coordinator role.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated empathy, problem-solving, and teamwork. These stories will make you stand out and show you're the right fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Dolby Vivisol.
We think you need these skills to ace Sleep Service Coordinator in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Sleep Service Coordinator role. Highlight any customer service experience, especially phone-based, as it’s super relevant for us!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to show us your personality and explain why you’re passionate about helping patients. We love seeing genuine enthusiasm!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application is clear and concise. Use proper grammar and spelling – it shows us you care about the details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Dolby Medical Home Respiratory Care Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Sleep Service Coordinator. Familiarise yourself with patient support processes, equipment used, and the importance of effective communication in healthcare. This will show that you're genuinely interested and prepared.
✨Showcase Your Empathy
Since this role involves handling patient calls and providing assistance, be ready to demonstrate your empathetic nature. Think of examples from your past experiences where you've helped someone in need or resolved a complaint patiently. This will highlight your suitability for the position.
✨Practice Your Communication Skills
Excellent verbal and written communication is key for this job. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.
✨Be Flexible and Positive
The job requires flexibility in working hours, so be prepared to discuss your availability. Show enthusiasm for the role and the company’s mission. A positive attitude can go a long way in making a great impression on your interviewers.
