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- Tasks: Provide admin support, handle patient enquiries, and manage data entry.
- Company: Join Vivisol, a leader in home healthcare services with a focus on improving lives.
- Benefits: Enjoy 33 days holiday, competitive salary, and enhanced maternity/paternity leave.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Previous admin experience preferred; strong communication and organisational skills required.
- Other info: Dynamic team culture with excellent training and career growth opportunities.
The predicted salary is between 23891 - 23891 £ per year.
We value our people and develop their skills for a better future.
Contract Type: 12 Months FTC - 37.5 hrs per week - Mon - Fri 9am-5pm, or Mon - Fri 11am-7pm
Closing Date: Sunday, May 31, 2026
Due to recent growth, Vivisol are currently hiring for a Customer Service Administrator on a 12 Month Fixed-term Contract at our modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to complete administration and data entry, as well as telephone support for patients, relatives and healthcare professionals.
We offer a generous package including:
- 33 days holiday (including BH)
- Excellent training and development programmes
- Enhanced maternity and paternity leave
- Starting salary of £23,891 per annum
We currently have 2 working patterns available, both of which are Monday to Friday, but with differing hours:
- 9am-5pm
- 11am-7pm
Hours: 37.5 hours per week
The ideal candidate will have previous admin/administration experience, ideally in an office or call centre environment. All training will be provided for the successful candidate.
Primary Duties & Areas of Responsibility of the Administrator:
- Providing back-office support to our patient coordinators
- Updating patient information and data entry
- Dealing with enquiries from patients
- Processing prescriptions and ensuring the correct equipment is given to patients
- Speaking with patients over the phone, over email, letter and SMS
- Reporting any complaints and non-conformance issues
- Providing support to patients, relatives, and healthcare professionals
Education, Qualifications and expertise required:
- Will require a Standard DBS as part of onboarding process
- 5 GCSEs including English language and Maths or significant relevant work experience
- Effective telephone and clear communication skills
- Empathetic and a problem solver
- Team player
- Trustworthy, reliable & ethical
- Good organisational skills
- Excellent computer skills and accuracy
You’ll also get:
- Matched contribution pension scheme to capped percentages per position level
- Free on-site parking
- Enhanced maternity and paternity pay
Who we are:
Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team.
"Working Together to Improve Lives by Inspiring Excellence in Home Healthcare" is at the core of what we do at Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Customer Service Administrator in Stirling employer: Dolby Medical Home Respiratory Care Ltd
Contact Detail:
Dolby Medical Home Respiratory Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Vivisol. Understand their values and services, especially in home healthcare. This will help you connect your skills to what they need.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about your past experiences and how they relate to the role. We want you to shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Remember, as a Customer Service Administrator, you'll be dealing with patients and healthcare professionals, so demonstrate your empathy and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Vivisol. Let’s get you that job!
We think you need these skills to ace Customer Service Administrator in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight any relevant admin experience and skills that match what we're looking for, like effective communication and organisational skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Vivisol and how your background makes you a great fit for the role. Keep it friendly and professional!
Showcase Your Skills: In your application, don’t forget to showcase your computer skills and any experience with data entry or customer service. We want to see how you can contribute to our dynamic team and support our patients effectively.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Dolby Medical Home Respiratory Care Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like data entry, handling patient enquiries, and processing prescriptions. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves speaking with patients and healthcare professionals, practice your telephone and email communication skills. Prepare examples of how you've effectively resolved issues or communicated clearly in previous roles. This will highlight your ability to connect with others and handle sensitive situations.
✨Demonstrate Empathy and Problem-Solving
Empathy is key in customer service. Think of scenarios where you've had to show understanding and support to someone in need. Be ready to discuss how you approach problem-solving, especially in challenging situations, as this will resonate well with the values of Vivisol.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and the company culture at Vivisol. This shows that you're not just interested in the job, but also in how you can grow and contribute to their mission of improving lives.