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- Tasks: Support patients with calls, organise visits, and assist with equipment.
- Company: Join Dolby Vivisol, a leader in home healthcare services for the NHS.
- Benefits: Enjoy 33 days holiday, a pension scheme, and enhanced parental leave.
- Why this job: Make a real impact on patients' lives while developing your skills in a supportive team.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Full training provided; flexible hours with free parking and great transport links.
The predicted salary is between 19800 - 23800 £ per year.
We value our people & develop their skills for a better future
Contract Type: Perm – 37.5 hrs per week – Working 5 in 7 days Rota
Closing Date: Monday, January 01, 0001
Vivisol are currently hiring for a Sleep service Coordinator to provide patient support. We are looking for someone to join our dynamic team to carry out patient calls, organise patient visits and provide patients with verbal assistance with equipment.
We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of£23,891.
Hours:37.5-hour week – Working 5 in 7 days rota, rota\’d hours between 7am – 8pm. The successful candidate will need to be flexible to work weekends if required
This role is based in Manor Royal, Crawley with free on-site parking and great transport links (bus stop: 1 minute walk, Train Station: 15 minute walk)
Full training will be provided for all new starters and an extensive programme put in place.
Primary Duties & Areas of Responsibility:
- Handling Patient Calls as part of the sleep call centre.
- Administration of patient orders.
- General administration and data entry.
- Telephone support for patients, relatives and healthcare professionals.
- Provide first line support to all patients requiring assistance E-Mail, telephone, letter and SMS
- Process prescriptions at the time of receipt accurately, ensuring the correct equipment is given to the patient
- Investigate and resolve customer complaints and resolve complaints quickly and patiently
- Maintain thorough and accurate records
Required Experience:
- Previous customer service experience (Phone based desirable)
- Excellent communication skills (verbal and written)
- An Enhanced DBS (provided for you as part of the probation process)
- Effective Telephone and clear communication skills
- Empathetic and a problem solver
- Team player
- Trustworthy, reliable & ethical
- Good organisational skills
- Excellent computer skills and accuracy
Who we are
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team
\”Working Together to Improve Lives by Inspiring Excellence in Home Healthcare\” is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Job Types: Full-time, Permanent
Pay: £23,891.00 per year
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
Contact info
Registered Office Address:
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU
Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY
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Sleep Service Coordinator employer: Dolby Medical Home Respiratory Care Ltd
Contact Detail:
Dolby Medical Home Respiratory Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sleep Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific duties of a Sleep Service Coordinator. Understanding the nuances of handling patient calls and providing support will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight any previous customer service experience, especially if it's phone-based. Be ready to share examples of how you've effectively communicated with customers and resolved issues in a calm and empathetic manner.
✨Tip Number 3
Showcase your organisational skills by discussing how you manage multiple tasks or priorities. This role involves administration and data entry, so being able to demonstrate your ability to stay organised will be beneficial.
✨Tip Number 4
Research Dolby Vivisol and their mission to improve lives through home healthcare. Being knowledgeable about the company’s values and services will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Sleep Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Sleep Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and communication. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your ability to handle patient calls and provide support, as well as your teamwork and organisational skills.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dolby Medical Home Respiratory Care Ltd
✨Showcase Your Customer Service Skills
Since the role involves handling patient calls and providing support, it's crucial to highlight your previous customer service experience. Be ready to share specific examples of how you've successfully resolved customer issues or provided exceptional service in the past.
✨Demonstrate Empathy and Problem-Solving
The position requires an empathetic mindset and strong problem-solving skills. Prepare to discuss scenarios where you've had to show understanding and patience while assisting customers, especially in challenging situations.
✨Familiarise Yourself with the Company
Research Dolby Vivisol and their mission to improve lives through home healthcare. Understanding their values and services will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
✨Prepare for Teamwork Questions
As a Sleep Service Coordinator, being a team player is essential. Think of examples from your past experiences where you've worked effectively within a team, highlighting your ability to collaborate and contribute positively to group dynamics.
