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- Tasks: Lead a team of planners to efficiently schedule work and support field teams across the UK.
- Company: Join Vivisol, a forward-thinking company that values its people and their development.
- Benefits: Enjoy 33 days holiday, competitive salary, training programmes, and a yearly bonus scheme.
- Why this job: Make a real impact by improving service delivery and mentoring your team.
- Qualifications: Minimum 2 years in planning or service coordination with strong communication skills.
- Other info: Dynamic role with opportunities for personal growth and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
We value our people & develop their skills for a better future.
Contract Type: Permanent, Full Time, Rotational 5-week Shift Pattern.
Vivisol are currently hiring for a Planning Team Leader at our modern office based in Manor Royal, Crawley. We are looking for someone to join and lead our team to provide work with our team of Planners, supporting our field team across the UK, effectively and efficiently scheduling work and bookings.
We offer a generous package including:
- 33 days holiday (including BH)
- Excellent training and development programs
- Enhanced maternity and paternity leave
- Yearly bonus scheme
- Starting salary of £30,000, with a salary review following a successful probation
The working pattern for this is across a rolling 5-week rota, which includes occasional weekend days. Once fully trained the successful candidate would also be included on the monthly on-call rota, which would be paid as an extra £2,100 per year.
Weekly hours: 37.5
The ideal candidate will come from a strong planning background, working with engineers, technicians, drivers, route planning, etc.
Main duties and responsibilities of the Planning Team Leader:
- Meeting and exceeding service delivery levels in the customer service area measured by a strict set of KPI’s.
- Working with the quality department developing feedback or complaints procedures for customers.
- Completing reports and documenting monthly quality assessments across the team with the objective of maintaining and improving service delivery performance quarter on quarter.
- Monitoring and investigating complaints and escalations to ensure re-occurring issues are identified, rectified and processes are put in place to prevent re-occurrences.
- Taking ownership and accountability of staff supervision covering productivity, training, absence, misconduct, recruitment, regular 1-2-1s, appraisals and personal development of team members.
- Supporting, coaching and mentoring team members to achieve a high standard of technical skills and customer service as well as encouraging their personal development across the department and within the company.
- Providing support to other areas of the Customer Service department when required.
Required Experience of the Planning Team Leader:
- Planning / Service Coordinator experience (2 years minimum)
- Excellent verbal and written communication skills
- Experience working with KPIs and driving improvement
Planning Team Leader employer: Dolby Medical Home Respiratory Care Ltd
Contact Detail:
Dolby Medical Home Respiratory Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the planning and customer service sectors. You never know who might have a lead on the perfect role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to planning and team leadership. We recommend using the STAR method to structure your answers, showcasing your experience with KPIs and team development.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in previous roles, especially those related to scheduling and service delivery. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Planning Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planning Team Leader role. Highlight your planning experience and any relevant skills that match the job description. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch in applications.
Showcase Your Achievements: When detailing your experience, focus on specific achievements and how you've met or exceeded KPIs in previous roles. We appreciate candidates who can demonstrate their impact and success in planning and service coordination.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vivisol!
How to prepare for a job interview at Dolby Medical Home Respiratory Care Ltd
✨Know Your Planning Stuff
Make sure you brush up on your planning and scheduling knowledge. Familiarise yourself with common tools and techniques used in the industry, as well as any relevant KPIs. Being able to discuss your experience with engineers, technicians, and route planning will show that you’re the right fit for the role.
✨Showcase Your Leadership Skills
As a Planning Team Leader, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully supervised staff, handled training, or resolved conflicts in the past. This will help illustrate your capability to take ownership and accountability in a leadership role.
✨Prepare for Customer Service Scenarios
Since the role involves meeting service delivery levels and handling complaints, think about specific situations where you've improved customer service or dealt with escalations. Be ready to discuss how you monitor performance and implement feedback processes to enhance service delivery.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training programmes available, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
