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- Tasks: Lead the IT support team and deliver top-notch service across various platforms.
- Company: Join Dolby Vivisol, a leader in home healthcare solutions.
- Benefits: Enjoy 33 days holiday, competitive salary, and excellent training opportunities.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Proven IT experience with strong communication and team management skills.
- Other info: Flexible working hours and a supportive, inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
We value our people & develop their skills for a better future
Contract Type: Perm – 37.5 hrs per week – Monday to Friday 9am to 5pm
Closing Date: Monday, September 01, 2025
Vivisol UKare looking for anIT Service & Support Leadto join a dynamic ad efficient team to deliver specialist knowledge and support as part of our IT support & service team, including desktop applications, telephony, cloud solutions, Google Suite, Microsoft technologies and various hardware platforms including network devices.
We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, matched contribution pension scheme to capped percentages per position level, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £40,000 dependant on experience.
Hours:37.5-hour week – Monday to Friday 9am to 5pm
The successful candidate may need to be flexible to work weekends if required
Primary Duties & Areas of Responsibility:
- Delivering 1st, 2nd and 3rd Level support, PCs, Printers, Phones, Mobiles, Tablets, Laptops, software, Apps
- To lead the IT Helpdesk team by providing first class service support in accordance with best practice as detailed in ITIL, ISO 27001 and IG SoC
- To evaluate and assign service desk tickets to the appropriate engineer, tracking and reporting on incidents and service requests raised. Ensure all tickets are progressed and resolved in accordance with SLA’s.
- To be available out of hours in event of emergency, business continuity / DR events
- To provide users with current and effective IT resources and facilitate access to the appropriate information systems.
- To provide expertise relating to desktop hardware, applications and operating systems, investigating and resolving queries
- To install, customise, configure and maintain IT end user hardware and software
- Issue equipment and maintain inventories
- To assist in the procurement and commissioning of IT hardware and software
- To liaise with 3rd party IT support, phone support and internal users to ensure quality of service and minimise user downtime
- To act as point of escalation for various IT issues, providing both on site and remote support
- To act as Incident manager or incident handler during IT incidents
- To assist in the delivery of new systems as part of a project team and be responsible for managing release to production, providing ongoing support
- Ensure that the service desk is appropriately staffed to support business needs
- Proactively look to enhance and improve the service desk\’s processes and procedures to ensure that the business receives quality IT support
Experience
- You are an experienced IT professional with excellent communication skills
- You can manage and motivate a team to get the best out the different disciplines available
- Demonstrates a systematic approach and ability to identify, address and resolve IT issues
- Good understanding of networking within a multi branch setup with central data centres
- In depth knowledge of Windows 10, Microsoft Office 365. Familiarity with iOS & Android
- Experience with various server configurations; Domain, File, Exchange, SQL servers.
- In depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.
- Good experience and understanding of building clients with modern imaging tools.
Who we are
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients. Over the last 18 months we have moved into the field of sleep disorders, and have now won significant contracts in this field, and are therefore expanding our services and team
\”Working Together to Improve Lives by Inspiring Excellence in Home Healthcare\” is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Contact info
Registered Office Address:
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU
Vivisol UK
Palladian, Manor Court,
Manor Royal,
Crawley,
RH10 9PY
#J-18808-Ljbffr
IT Service & Support Lead employer: Dolby Medical Home Respiratory Care Ltd
Contact Detail:
Dolby Medical Home Respiratory Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service & Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues or customer service challenges. This will help you showcase your problem-solving skills and expertise.
✨Tip Number 3
Show off your passion for IT! During interviews, share your experiences with new technologies or projects you've worked on. This enthusiasm can set you apart from other candidates and show that you're committed to continuous learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Service & Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service & Support Lead role. Highlight your experience with desktop applications, cloud solutions, and any relevant ITIL or ISO certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. Don’t forget to mention your leadership skills and ability to motivate a team.
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise, especially in Windows 10, Microsoft Office 365, and networking. We love candidates who can demonstrate their knowledge of various server configurations and IT support best practices.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Dolby Medical Home Respiratory Care Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop applications, cloud solutions, and the specific technologies mentioned in the job description. Being able to discuss your experience with Windows 10, Microsoft Office 365, and various server configurations will show that you're not just familiar but truly knowledgeable.
✨Demonstrate Leadership Skills
As an IT Service & Support Lead, you'll need to manage a team effectively. Prepare examples of how you've motivated teams in the past or handled challenging situations. This will help you showcase your leadership style and ability to inspire excellence in others.
✨Familiarise Yourself with ITIL and ISO Standards
Since the role involves adhering to best practices like ITIL and ISO 27001, it’s crucial to understand these frameworks. Be ready to discuss how you've applied these standards in previous roles or how you would implement them in this position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Think of specific scenarios where you successfully resolved IT issues or improved processes. This will demonstrate your systematic approach and readiness to tackle challenges head-on.
