HOOF Coordinator

Crawley Full-Time No home office possible

Vivisol are currently hiring for a Prescriptions (HOOF) Coordinator at our modern office based in Manor Royal, Crawley. We are looking for someone to join our dynamic team to process installations, and prescriptions to support to our customers across the UK. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, as well as a starting salary of £23,891.

The Prescriptions Coordinator position is office based with a day shift role covering 37.5 hours per week, with a shift pattern of: Tuesday to Friday 11am to 7pm, Saturday 9am to 5pm

The ideal candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.

Main duties and responsibilities

Responding to patient prescriptions in a timely manner, including prescription confirmation/rejection and product availability
Processing prescriptions, liaising closely with prescribers and to respond to their needs
Ensuring accurate information is entered into the system
Providing stock requirements as needed
Managing the prescribers line and dealing with any queries in a timely manner
Dealing with all enquiries from prescribers in an empathetic and effective manner within company/contract agreed timescales
Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
Working with the Senior Prescriptions Coordinator on process improvements and projects
Providing support to other areas of the Customer Service department when required

Required candidate experience

Previous customer service and administration experience (1 year), ideally office or call centre based
Excellent phone manner
Excellent IT skills with the ability to record data accurately
An Enhanced DBS (provided for you as part of the probation process)