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- Tasks: Support customers and carers with their queries, ensuring excellent service.
- Company: Join Dolby Vivisol, a leader in home healthcare services.
- Benefits: Enjoy 33 days holiday, training, bonuses, and a starting salary of £23,891.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 1 year of customer service experience and a great phone manner.
- Other info: Dynamic team environment with opportunities for growth and inclusivity.
The predicted salary is between 23891 - 29891 £ per year.
Contract Type: Perm – 37.5 hours per week – Wednesday – Sunday 15:00 – 23:00
Closing Date: Monday, January 01, 0001
Vivisol are currently hiring for a Customer Service Coordinators at their modern office based in Crawley. We are looking for someone to join our dynamic team to provide support to our customers and carers across England and Scotland, as the first point of contact for any queries that come in. We offer a generous package including; 33 days holiday (including BH), excellent training and development programs, enhanced maternity and paternity leave, yearly bonus scheme, as well as a starting salary of £23,891.
The Customer Service Coordinator position is office based with occasional working from home, covering 37.5 hours per week -Wednesday – Sunday 15:00 – 23:00
The idea candidate will have previous customer service experience, ideally in a call centre/office environment, and all training will be provided.
Main duties and responsibilities:
- Dealing with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
- Processing replenishment orders from patients and attempt to solve queries over the telephone
- Ensuring that all enquiries are completed according to departmental procedures and within set quality standards
- Liaising closely with other departments by e-mail and telephone, giving accurate information at all times
- To work with the senior team members on process improvements and projects
- Provide support to other areas of the Customer Service department when required
Required candidate experience:
- Previous customer service experience (1 year), ideally office or call centre based
- Excellent phone manner
- An Enhanced DBS (provided for you as part of the probation process)
Who we are:
Dolby Vivisol holds the NHS contracts for the provision of Home Oxygen services in the UK. The company is currently responsible for the installation and management of therapy solutions to over 23,000 patients.
\”Working Together to Improve Lives by Inspiring Excellence in Home Healthcare\” is at the core of what we do at Dolby Vivisol. The company focuses on continually improving its services, with the aim being to offer the NHS efficient, but sustainable, solutions.
Dolby Vivisol positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We are committed to hiring, developing and retaining the best people. We foster an inclusive culture that offers all our employees a ‘Place to Grow’.
Please visit our website for a copy of our job applicant privacy notice at dolbyvivisol.com
Contact info
Registered Office Address:
Dolby Medical Home
Respiratory Care Ltd
North Suite, Lomond Court,
Castle Business Park, Stirling,
FK9 4TU
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Customer Service Coordinator - Nights employer: Dolby Medical Home Respiratory Care Ltd
Contact Detail:
Dolby Medical Home Respiratory Care Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Nights
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dolby Vivisol. Understand their mission and values, especially how they focus on improving lives through home healthcare. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about handling enquiries and solving problems during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy and communication skills. Share examples of how you've effectively dealt with customer queries in the past, as this is key for the Customer Service Coordinator role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Dolby Vivisol site. This way, you can ensure your application gets the attention it deserves and you’ll be one step closer to joining our dynamic team!
We think you need these skills to ace Customer Service Coordinator - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially if it's from a call centre or office environment. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Coordinator role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Communication Skills: Since this role involves dealing with customers over the phone and via email, make sure your application reflects your excellent communication skills. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Dolby Medical Home Respiratory Care Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Dolby Vivisol. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experience where you successfully handled customer queries or complaints. Highlight your empathetic approach and how you resolved issues efficiently.
✨Practice Your Phone Manner
As you'll be dealing with customers over the phone, practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling inquiries and maintaining a positive tone.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're engaged and serious about the position.
