At a Glance
- Tasks: Lead a global team to deliver innovative technical solutions for Dolby Cloud customers.
- Company: Join Dolby, a leader in entertainment innovation and technology.
- Benefits: Flexible work options, competitive pay, and a supportive culture.
- Other info: Dynamic environment with opportunities for growth and AI-driven improvements.
- Why this job: Make a real impact in the entertainment industry with cutting-edge technology.
- Qualifications: 5+ years in technical roles, leadership experience, and strong coding skills.
The predicted salary is between 72450 - 88550 £ per year.
Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.
We're a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways. From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact.
Role Overview
The Senior Manager, Global Delivery Engineering leads the Delivery Engineering pillar within Customer Success - the team accountable for executing technical implementation, migrations, custom development, and Professional Services engagements for Dolby Cloud Solutions’ customers who require hands-on engineering involvement. Reporting directly to the head of Customer Success, you ensure these engagements deliver on time, to specification, and with the technical quality necessary for long-term customer success. This is a customer-delivery role, not an engineering-service role.
Key Responsibilities
- Lead the Delivery Engineering team - a globally distributed group of staff-level Delivery Engineers.
- Define the operating model, hold the team accountable to on-time delivery and post-go-live stability, and engage directly on complex onboardings requiring senior technical leadership.
- Own the project portfolio and PS governance - manage capacity, sequencing, and queue health; push back on Sales when timelines exceed capacity; own SOWs, exit criteria, and execution accountability for all PS engagements regardless of who delivers.
- Position Delivery Engineering as a solution design partner to Presales - Delivery Engineers engage as expert technical partners on integration patterns, common architectures, third-party integrations, and operational realities at scale.
- Partner across CS and cross-functionally - the TPM, Technical Account Management, Customer Success Management, Support Operations, and Sales/AEs on engagements, capacity, handoffs, and readiness; represent the pillar in DCS leadership forums.
- Drive AI adoption and continuous improvement - apply AI across project tracking, technical execution, and checkpoint review; aggregate improvement opportunities and route to the right builder (Product/Engineering, Program Management, or internal team tooling).
Required Skills & Experience
- 5+ years in customer-facing technical roles (Delivery, Solutions, or Implementation Engineering) with at least 2 years in a leadership or senior IC role.
- Proven experience leading complex technical implementations - managing stakeholders, hitting aggressive go-live dates, navigating ambiguity.
- Hands-on technical capability across several of: Java, Kotlin, TypeScript, Swift, React; HLS/MPEG-DASH/DRM/AD insertion; REST APIs and webhooks; Docker, Kubernetes, cloud infrastructure; observability stacks.
- Deep understanding of end-to-end media delivery workflows - content encoding, transport protocols (HLS, DASH, CMAF, RTMP, SRT, WebRTC), DRM, and CDN distribution architectures - with hands-on experience troubleshooting and optimizing across the delivery chain.
- Strong project portfolio management discipline - managing variable workload, prioritising across competing demands, pushing back when warranted.
- AI-native mindset - actively use AI to amplify delivery capacity; lead teams to do the same.
- Cross-functional leadership - partnering with Sales, TAM, CSM, Support, Product, and Engineering as peers.
- Comfort with significant ambiguity - energized by establishing process where it does not yet exist.
Preferred Qualifications
- Experience in video streaming, AdTech, broadcast, or media SaaS; familiarity with monitoring/observability tooling; experience leading globally distributed delivery teams.
- Background managing PS engagements with formal scoping and exit criteria; high-growth SaaS experience where processes were built, not inherited.
Senior Manager, Global Delivery Engineering employer: Dolby Laboratories
At Dolby, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our Dublin location offers a vibrant work environment where you can engage in challenging projects while enjoying flexible work arrangements that support your personal and professional growth. With competitive compensation and a commitment to employee development, you'll have the opportunity to make a meaningful impact in the world of entertainment technology.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Global Delivery Engineering
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Dolby Laboratories or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Dolby Laboratories.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Dolby Laboratories.
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Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Dolby Laboratories that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Senior Manager, Global Delivery Engineering
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Dolby Laboratories.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Dolby Laboratories and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Dolby Laboratories
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Dolby Laboratories uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
