At a Glance
- Tasks: Assist in delivering exceptional food and drink service in a vibrant restaurant and bar.
- Company: Join a dynamic hotel team focused on guest satisfaction and quality service.
- Benefits: Flexible hours, competitive pay, tips, and opportunities for career growth.
- Other info: Perfect for students looking to balance work with studies.
- Why this job: Gain hands-on experience in hospitality while working in a fun and energetic environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 18900 - 23100 £ per year.
Main Duties and Areas of Accountability:
- Clock in and out on RotaCloud as per schedule.
- Ensure the Restaurant is ready for every service with the correct mise en place.
- Ensure mise en place is always prepared for the next service.
- Work in both the Bar & Restaurant (Breakfast service, lunch service & dinner service).
- Take orders in the Bar and Restaurant for breakfast, lunch, dinner, and drinks. Always ask if they are staying with us or just visiting and note this as the guest name.
- Use the tablet provided for taking orders and record orders according to SOPs.
- Ensure that all food & drink orders are processed correctly and be responsible for processing all restaurant/bar bills.
- Take payment, post payments accordingly, and charge guests' bills to their room account. Ensure guests sign their bills when charging to their room account.
- Verify the age of customers to ensure legal drinking age requirements are met.
- Assist management in implementing and following established procedures.
- Assist Bar & Restaurant sales by inviting guests to eat within the hotel, upselling drinks, desserts, after-dinner drinks, etc.
- Liaise with the Restaurant Manager/ Assistant Restaurant Manager/ Supervisors during service for the allocation of tables and seating of guests.
- Ensure correct table allocation for guests in the bar and restaurant.
- Ensure that the quality of service, food and drinks consistently meets and exceeds brand standards by strictly adhering to SOPs at all times.
- Maintain exceptional knowledge of our food and beverages offerings at all times.
- Respond to all customers & colleagues in a polite and helpful manner, offering assistance when necessary.
- Inform your Manager when stock items are running low to place an order, to avoid items being out of stock.
- Communicate with the Restaurant Manager/ Assistant Restaurant Manager/ Supervisors throughout service on covers, seating, and availability of items, etc.
- Be fully knowledgeable about Food Allergens Procedures.
- Be fully knowledgeable about the Dolan Loyalty Programme.
- Assist in stocking and maintaining all restaurant and bar equipment.
- Adhere to the hotel policy regarding dress and personal hygiene (mandatory badge provided by the hotel).
- Attend meetings as requested.
- Maintain security in the bar & restaurant and be aware of the penalty for pilfering (theft).
- Assist other departments when needed.
- Ensure the bar & restaurant is kept to a high standard of cleanliness and in good order, participating in daily and weekly cleaning tasks as required by Management.
- Be responsible and accountable for crockery and glasses inventory/breakages.
- Adhere to and practice the correct procedures as outlined in the Standard Operating Procedures manual.
- Be aware of and comply with Rules and Regulations, hotel's Fire and Safety Policy and Jersey Liquor Regulations.
- Ensure adherence to the company's Health and Safety procedures and maintain these throughout the department.
- Complete your Flow Training on time as per Company Policy, as well as any other assessments that need to be completed.
- Be responsible for your own key card.
- Verify the age of customers to ensure legal drinking age requirements are met. Ensure all staff members from the F&B team adhere to this.
- Assist other departments when required.
- Tips to be placed in the sealed container and handed over to reception at the end of the trading day – follow the procedure.
- Cleaning rota to be checked daily and ensure that everyone fulfils their duty and records these accordingly.
- Please note this is not an extensive job list description and that you will be required to complete other tasks.
F&B Assistant employer: Dolan Hotels
As a Duty Manager at our esteemed hotel, you will be part of a dynamic management team dedicated to delivering exceptional guest experiences. We pride ourselves on fostering a supportive work culture that prioritises employee satisfaction and growth, offering comprehensive training and clear pathways for promotion. Located in a vibrant area, our hotel not only provides meals during shifts but also encourages a collaborative environment where your leadership skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dolan Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dolan Hotels
Don't be shy about reaching out to Dolan Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace F&B Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dolan Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dolan Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
