Duties and Responsibilities
As part of the management team you will work as a Duty Manager on a rota basis and deputise for the General Manager. Your responsibilities are to assist the General Manager and, in their absence, oversee the proper day to day running of the hotel and restaurant including:
Operations:
- Front of House
- Check-ins, check-outs, general guest satisfaction
- Housekeeping & cleanliness
- F&B
- Breakfast, lunch and dinner service
- Bar service
- Kitchen service
- Function management from enquiries through to negotiation, delivery and billing
- Maintain quality standards
- Product & service quality + guest satisfaction
- Employee satisfaction
- General maintenance
- Building interior, exterior and grounds
- IT infrastructure
Administrative:
- EPOS programming & maintenance
- Human resources
training & motivating teammates - Goods receipting of invoices
- Overseeing rostering
Skills & Experience:
- Microsoft office inc. word and excel.
- Hotel property management systems (exact program not important)
- EPOS programming, use & management.
- Good written and verbal communication skills.
- To be able to identify and resolve problems.
- Work well independently or as part of a team.
- Work well under pressure.
- Excellent leadership and management skills.
- Familiarity with budgeting.
- Restaurant operations.
Requirements:
- Minimum of 2 years’ experience in hotel operations at line manager level or higher in a 4* Property in all departments.
- EU or EEC nationality a must.
Other Information:
- This is a permanent position, over 5 days with meals included while on duty.
- Training opportunities available
- Promotion opportunities available upon review of performance
