At a Glance
- Tasks: Welcome guests, assist with luggage, and maintain a tidy hotel environment.
- Company: A vibrant hotel known for its exceptional guest service.
- Benefits: Flexible hours, competitive pay, and opportunities to meet new people.
- Other info: Perfect for students looking for part-time work in a lively setting.
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Friendly attitude and willingness to help others.
The predicted salary is between 18900 - 23100 £ per year.
Main Duties and Areas of Accountability:
- Welcome guests on arrival and arrange for their luggage to be taken from vehicles/coach into reception.
- Assist in parking guests’ cars if requested and oversee the car park, ensuring maximum capacity usage.
- Assist with check-in and check-out of guests and store their luggage.
- Escort all check-in guests from reception to their room, providing orientation of areas such as Terrace Grill, Restaurant, and swimming pool.
- Be aware of hotel services, island attractions, and local facilities, providing information not covered during check-in.
- Show guests to their rooms and instruct them on the use of telephone, televisions, lights, etc., ensuring they are satisfied with the facilities.
- Assist guests with information on the island, directions, local attractions, and requests.
- Inform the Receptionist or Duty Manager of any guest complaints.
- Work with porters to ensure that all public areas and venues are always clean and presentable.
- Ensure corridors are kept clean and tidy by returning room service trays to the kitchen and any other items to the bar.
- Replace any blown light bulbs around the hotel and carry out other light maintenance duties.
- Record all maintenance items to reception that you are unable to deal with to ensure they will be actioned.
- Deal with or assist with any deliveries when required.
- Always look smart wearing the correct uniform and be friendly and welcoming.
- Work with the porters to carry out three pool tests a day and take action when required, skimming the surface debris of the pool to keep it presentable for guests.
- Ensure a weekly vacuum and backwash of the pool is done, preventing debris build-up at the bottom of the pool.
- Assist the porters to ensure there are towels and umbrellas at the pool area, maintaining a presentable and tidy environment throughout the day.
- Any other duties as may be reasonably requested by management.
Day Porter employer: Dolan Hotels
As a Duty Manager at our esteemed hotel, you will be part of a dynamic management team dedicated to delivering exceptional guest experiences. We pride ourselves on fostering a supportive work culture that prioritises employee satisfaction and growth, offering comprehensive training and clear pathways for promotion. Located in a vibrant area, our hotel not only provides meals during shifts but also encourages a collaborative environment where your leadership skills can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Day Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Dolan Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Dolan Hotels
Don't be shy about reaching out to Dolan Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Dolan Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Dolan Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
