Job Description
The Head of Operations UK & Ireland is responsible for ensuring efficient, standardized, and high-performing operations across all branches and operational functions. The role drives operational performance, inventory management, logistics coordination, and continuous improvement in alignment with the overall business objectives.
Location: Birmingham or Glasgow
Key Responsibilities
- 5+ years of leadership experience in operations
- Strong knowledge of inventory management and operational processes
- Background in scaffolding, construction or industrial services preferred
- Excellent leadership, communication, and decision-making skills
- Financial and commercial acumen (P&L, budgeting, forecasting) and passion for operational excellence
- Strong relationship-building and cross-functional collaboration skills
Operational Leadership & Performance
- Own and lead overall operational performance across UK & Ireland, including branch operations, logistics, and yard activities
- Translate strategic objectives into clear operational plans and measurable KPIs
- Implement standardized processes and best practices across yard and branch operations
- Drive performance across productivity, service levels, cost efficiency, and asset utilization
- Establish and drive a culture of continuous improvement across all operational functions
- Ensure compliance with internal standards, audits, and operational governance
Commercial Office & Inventory Management
- Own execution and quality of order processing, pricing coordination, and offer management in close alignment with Sales and Finance
- Ensure accountability for operational transactions related to inventory and yard activities, including material movements and system postings
- Lead and oversee invoicing processes for rental and sales and alignment with operational execution
- Own month-end closing of Operations-related transactions
- Act as process owner for stock takes and inventory accuracy, ensuring proper coordination, execution, and reconciliation
- Own end-to-end inventory performance, including short/mid/long-term inventory planning and availability across branches
- Ensure material demand alignment with projects and sales pipeline
- Drive inter-branch material balancing and logistics optimization considering cost-efficient transport and asset deployment strategies
- Strengthen integration of commercial office activities into operations
Yard Operations & Execution
- Ensure safe, efficient, and standardized execution of all yard operations
- Establish clear ownership and accountability for yard performance across branches
- Drive improvements in material handling, capacity planning, and space utilization
- Implement best practices and operational standards to strengthen execution quality and safety
Qualifications
- 5+ years of leadership experience within scaffolding operations
- Strong knowledge of inventory management and operational processes
- Excellent leadership, communication, and decision-making skills
- Financial and commercial acumen, including P&L responsibility, budgeting, and forecasting, combined with a passion for operational excellence
- Strong relationship-building and cross-functional collaboration skills
