At a Glance
- Tasks: Provide top-notch tech support and manage onboarding for a dynamic team.
- Company: Join Dojo, a leading disruptor in the payments industry.
- Benefits: Enjoy monthly team lunches, travel opportunities, and a supportive work environment.
- Other info: Collaborative culture with learning opportunities and career growth.
- Why this job: Make a real impact while shaping tech support and service models.
- Qualifications: 1-3 years in IT support with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Workplace Technology Specialist
Dojo is reinventing payments.
In less than four years, we disrupted the market to become the largest and most loved acquirer in the UK.
Our payments infrastructure, purpose-built for in-person commerce, is game‑changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success.
We hire exceptional people and give them the autonomy, trust, and ownership to thrive.
The results take care of themselves.
About the Role
We’re looking for a Workplace Technology Specialist to join our fast‑paced and high‑impact Workplace Technology Services team based out of our London head office – collaborating across global teams.
You’ll be a key player in ensuring smooth, proactive, and people‑focused tech support.
- What You’ll Be Doing
- Independently manage onboarding and Tier 1 and 2 support
- Deliver exceptional in‑person and remote IT support for Dojo’s employees, primarily in London, with broader support across global offices
- Support new office rollouts (e. g. Barcelona, Milan) with on‑site setup and provisioning
- Manage end‑user device setup, hardware ordering, and workspace tech onboarding
- Own recurring tasks and document improvements
- Handle walk‑up issues and manage tickets through a round‑robin system
- Be proactive in refining how we manage tickets, with a view toward improving the service desk model
- Engage with stakeholders across the business – understanding of the WT desk and the key interactions
- Build confidence in the workspace and tools
- What You’ll Bring
- 1–3 years of experience in a first or second‑line IT support role (in‑house or with a Managed Services Provider)
- Strong interpersonal and communication skills – ability to support colleagues from all backgrounds and technical levels
- Confidence in AV or willingness to become an AV subject‑matter expert
- Familiarity with tools and systems such as Google Workspace, Endpoint management solutions, Jira / Atlassian and ITIL principles (not essential, but helpful)
- Basic understanding of hardware provisioning, license management, and laptop setups
- Proactive mindset – you’re the kind of person who says, “I’ll figure it out,” and then documents the solution for others
- What You’ll Get
- An incredibly supportive and down‑to‑earth team in London – collaborative, friendly, and always willing to help
- Monthly team lunches and quarterly meet‑ups across offices (London, Hull, Bristol)
- Travel opportunities to support international offices (Barcelona, Milan, Madrid)
- A role with influence – shape service models, contribute to business change, and have your ideas heard
- Learning & Development
- Learning time carved out weekly (post‑probation)
- Access to training budgets and development plans
- Support for exploring paths into leadership, mentoring, or technical project management
- Working Hours & Location
- Based in London, minimum 4 days per week onsite
- Diversity, Equity, and Inclusion at Dojo
To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo. careers to find out more about our benefits and what it’s like to work at Dojo.
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Workplace Technology Specialist employer: Dojo
Dojo is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a Bookings Solutions Sales Specialist, you will benefit from extensive employee growth opportunities, including training and mentorship, while being part of a team that values data-driven insights to empower hospitality merchants. With a focus on meaningful impact and a supportive environment, Dojo stands out as a rewarding place to advance your career in the fast-paced SaaS industry.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Technology Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Dojo values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Dojo might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Dojo!
✨Direct Apply to Dojo
Let's not forget to apply directly through the Dojo website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workplace Technology Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Dojo.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Dojo. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Dojo
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
