Senior Insights Manager

We are seeking a Senior Insights Manager to be the definitive voice of the market, transforming complexity into winning strategies across our core UK and global expansion territories. You are a curious, relentless, mixed‐method research expert ready to drive strategic direction and accelerate commercial growth. If you thrive in a fast‐paced environment and are passionate about delivering trusted, actionable insights, you will feel right at home.

What You Will Do:

• Lead end-to-end mixed‐method research (Qualitative and Quantitative) to provide a holistic view of the payments landscape, merchant needs, and competitor movements for both the UK and key international markets (e.g., Italy, Spain).
• Translate complex research findings into definitive, actionable insights for Product, Marketing, and Sales, directly shaping product roadmaps, GTM strategies, and campaign efficacy.
• Execute end-to-end qualitative studies (e.g., IDIs, focus groups, ethnographic/observational research) to uncover B2B merchant motivations, decision‐making processes, and unmet needs across all markets.
• Contribute to methodological excellence and build research as a core competency across the organisation, using advanced frameworks such as Jobs to be Done (JTBD), Contextual Inquiry, and Observational Techniques to tackle complex, foundational business questions.
• Apply an inquisitive, creative mindset to challenge the status quo and identify white space opportunities.
• Use compelling storytelling to translate complex data into memorable narratives that drive alignment and commercial impact.

What You Will Bring:

• Proven progressive experience in market research, consumer insights, or strategic planning.
• Highly proficient in running both In‐depth Interviews and executing ad‐hoc quantitative projects.
• Blend of agency and client‐side experience is highly valued.
• Gravitas and confidence to give insight‐based opinions that challenge existing assumptions, coupled with a can‐do attitude and strong ownership skills.
• Solid track record of managing and delivering multi‐country, international research projects.
• Exposure to B2B environments and the FinTech/Payments industry desirable.

Dojo home and away:

We believe our best work happens when we collaborate in‐person. These "together days" foster communication, drive innovation and spark our brightest ideas. That is why we have an office‐first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch‐up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Our values:

• You are curious. You have a real desire to learn and create.
• You are relentless. You keep going even when it is easier not to.
• You are customer‐obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo:

From local bakeries to well‐known eateries, Dojo payments serve over 150,000 places across the UK. And something that is fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you are curious, and you think customer‐first, you have a place at Dojo.