Salesforce Service Solution Architect

Join to apply for the Salesforce Service Solution Architect role at Dojo . In less than four years, Dojo has disrupted the market to become the largest and most loved acquirer in the UK, with a payments infrastructure purpose-built for in-person commerce. Over 150,000 customers across four countries transact billions annually, and we are just getting started. Our people drive our success. We hire exceptional talent and empower them with autonomy, trust, and ownership to thrive. The Role As a Salesforce Service Solution Architect, you will play a pivotal role in Dojo’s Salesforce Service Cloud implementation. You will work closely with Business Stakeholders, Product Managers, and Salesforce teams to deliver solutions that enhance Customer and Colleague experiences. Your focus will be translating business requirements into technical solutions for Salesforce workstreams. What You\’ll Do Collaborate with Product Managers and Business stakeholders to define Salesforce requirements and understand business processes. Design high-level Salesforce solutions to ensure a consistent user experience. Develop roadmaps for Dojo’s Salesforce programme in collaboration with different teams. Guide implementation teams to align development with the overall solution vision and design. Identify opportunities to improve Dojo processes using Salesforce. Lead and mentor functional teams to ensure consistent design approaches and promote best practices. Ensure solutions are robust and scalable to meet future needs. What Success Looks Like High-quality, scalable Salesforce solutions. Process improvements through solution implementation, reducing friction and manual work. Mentorship and growth of Salesforce team members. Effective collaboration to support delivery timelines. Our Culture We believe in collaboration in-person, with a culture that promotes communication, innovation, and engagement. Our office-first approach involves working from the office 4+ days a week across Europe, with spaces designed for focus, collaboration, and social interaction. Our Values Are you curious, relentless, and customer-obsessed? If so, you’re aligned with our values and are a great fit for our team. Diversity & Inclusion We serve over 140,000 businesses across the UK, and building diverse teams is fundamental to creating relevant, innovative products. We are committed to diversity, equity, and inclusion to help employees thrive and improve customer experiences. If you care about your work, are curious, and prioritize the customer, you belong at Dojo. Visit dojo.careers for more about our benefits and culture, or check us out on LinkedIn and Instagram. Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology #J-18808-Ljbffr