We’re reinventing payments.
In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.
Now, over 150,000 customers across four countries choose to transact billions with us every year.
But we’re just getting started.
Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
The role
In this 12-month fixed-term contract, you'll be the essential bridge between our sales and product teams. You will balance immediate, hands-on support to get deals over the line with the long-term goal of building a resilient, scalable infrastructure. This isn't just about troubleshooting; it’s about architecting the future of our sales operations. You'll identify bottlenecks and outdated processes, and in their place, design automated, future-proofed solutions that evolve with the business. This role reports to the Senior Manager, Product Sales, with a dotted line to the Head of Revenue Operations and Enablement.
What you will do...
- Oversee and refine HubSpot processes for seamless workflows and accurate reporting, while simultaneously supporting the build and transition to Salesforce, ensuring data integrity across both systems.
- Audit current lead assignment processes and then design and implement automated HubSpot workflows to replace manual intervention.
- Act as the decisive mediator in deal ownership disputes, ensuring fair territory and commission allocation while formal rules of engagement are established.
- Partner with Revenue Enablement and Product Marketing to maintain and update all sales collateral for our Value-Added Products, identifying and filling content gaps.
- Act as the first point of contact for frontline technical queries, while strategically transferring these responsibilities to the Sales Support team for long-term efficiency.
- Investigate and diagnose broken technical workflows, such as contract trigger failures or payment errors, collaborating with the Tech team to implement permanent, automated fixes.
- Serve as the key link between third-party lending partners and our internal sales teams, introducing structured processes to foster regular and effective communication.
What you will bring...
- A mindset that seeks to understand the root cause of an error and a drive to build scalable, automated solutions, not just temporary fixes.
- Proven experience in architecting and implementing sustainable sales operations processes that successfully automate manual tasks.
- A history of working closely with sales teams as a trusted advisor on everything from troubleshooting and technical knowledge to deal ownership.
- The ability to handle commercial disputes between competitive reps with a level head, using clear logic and established rules to find resolutions.
- Expertise in CRM workflows, custom properties, and the logic behind automated lead rotation.
- Comfort and resilience in a high-velocity environment where daily priorities can shift, while maintaining a constant focus on execution and delivery.
Product Sales Operations Specialist (12 month FTC) in London employer: Dojo
Dojo is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from a supportive environment that encourages professional growth and development, with ample opportunities to enhance their skills in data analytics and business intelligence. By working closely with a talented team, you will play a pivotal role in shaping the future of data-driven decision-making at Dojo, making it a truly rewarding place to advance your career.
