At a Glance
- Tasks: Build strong relationships with key clients and drive their growth through strategic insights.
- Company: Join Dojo, the UK's leading payments disruptor, transforming commerce.
- Benefits: Enjoy competitive pay, flexible work options, and a supportive team culture.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in account management or strategic sales with strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
We're looking for a strategic, commercially-focused Account Manager to champion and grow our most valuable customer relationships. In this high-impact role, you'll be the trusted advisor for a portfolio of our key clients, uncovering new revenue opportunities and shaping our company's growth. Combining deep relationship-building with data-driven strategy, you’ll help our customers thrive by expanding their use of our growing suite of products.
What you will do...
- Serve as the primary commercial point of contact, building deep, trusted relationships with key stakeholders across your portfolio.
- Identify, nurture, and close upsell and cross-sell opportunities to consistently meet and exceed growth targets.
- Lead complex commercial discussions, contract renewals, and pricing negotiations to secure long-term customer commitments.
- Drive account health and customer satisfaction, using data to identify potential risks and deploy effective retention strategies.
- Maintain a consistent communication rhythm with clients to review account health, ensuring maximum retention and optimal expansion timing.
- Advocate for the customer internally, partnering with Product, Operations, and Marketing to ensure seamless delivery and optimisation of our products.
What you will bring...
- A background in enterprise account management or strategic sales, with a history of meeting or exceeding revenue and retention targets.
- Experience managing the post-sale commercial lifecycle, including contract renewals, pricing negotiations, and account expansions.
- Strong executive presence and presentation skills, with the ability to command C-suite conversations.
- A logical and analytical approach to problem-solving, with the ability to navigate data and people to find answers.
- Exceptional communication skills, with a proven ability to establish trust, manage conflict, and influence decisions at all levels.
- A collaborative and self-motivated approach, with a strong sense of ownership and the initiative to thrive in a fast-paced environment.
Account Manager in London employer: Dojo
Dojo is an exceptional employer located in the vibrant city of Bristol, offering a dynamic work culture that prioritises collaboration and innovation. Employees benefit from a supportive environment that encourages professional growth and development, with ample opportunities to enhance their skills in data analytics and business intelligence. By working closely with a talented team, you will play a pivotal role in shaping the future of data-driven decision-making at Dojo, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Dojo. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dojo.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dojo's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dojo
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dojo.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dojo will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dojo employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
