At a Glance
- Tasks: Engage with customers, upsell products, and ensure they get the most from Dojo.
- Company: Join Dojo, a leading disruptor in the payments industry.
- Benefits: Competitive salary, performance bonuses, flexible working, and all necessary equipment provided.
- Other info: Collaborative office culture with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that values curiosity and customer obsession.
- Qualifications: Experience in fast-paced environments and excellent communication skills are essential.
The predicted salary is between 28253 - 40253 € per year.
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
What’s in it for you
- Salary: £28,253 base salary
- Bonus: Potential to earn up to £12,000 per year in performance commission/bonus
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
- Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
- Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We’ll kick things off with an induction group on the 6th July.
The Role
We are looking for ambitious, commercially-minded individuals to join our high-performing Proactive Growth team in Bristol. This isn’t your average customer service job. As a Proactive Specialist, your mission is to help us retain our customers by demonstrating the value of Dojo, aiming to maximise loyalty.
What you’ll do
- The Hybrid Edge: We believe that our highest achievers are Customer Service experts, so you’ll spend one day a week in core service to stay sharp on the product and ensure our "Customer Obsessed" values are met at every touchpoint. A customer-first mentality is required.
- Proactive Growth: Reach out to our existing UK and Irish merchants to conduct "health checks," ensuring they are getting the most out of Dojo, while identifying opportunities to upsell and cross-sell new features and products.
- Churn Prevention: Our data allows us to predict when customers might be considering a move. You will contact these customers to try to understand why they might be considering it, and win them back to being a loyal Dojo customer.
- Portfolio Protection: Treat every customer like your own business. You’ll be measured on retention conversion rates, portfolio revenue retained, cross/upsell conversion and success in boosting CSAT through proactive contact.
What You’ll Bring
- A background in a fast-paced environment. This could be face-to-face or telephone-based, but you’ll be comfortable meeting and exceeding targets.
- Excellent communication and negotiation skills - you’re a natural at handling objections and are comfortable articulating the value of a product or service to customers.
- A results-driven approach where you’re motivated by a target-driven environment.
- Proactive energy - you enjoy directly approaching or outbound calling customers to understand their needs and offer a tailored service.
- The resilience and grit to handle tough conversations and the positivity to focus on how we can help our customers get the most out of our products!
- Previous experience in retentions or outbound sales is desirable, but not essential.
Dojo home and away
We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas. That's why we have an office-first culture. This means working from the office 4+ days per week. With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.
Question: what’s curious, relentless, and customer obsessed? If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values. If the following speak to you, let’s talk:
- You’re curious. You have a real desire to learn and create.
- You’re relentless. You keep going even when it’s easier not to.
- You’re customer-obsessed. You know how important customers are to what you do.
Diversity, equity, and inclusion at Dojo
From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK. And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve. Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences. If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo. To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.
Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.
Customer Service Advisor (Upselling) employer: Dojo
At Dojo, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bristol that fosters collaboration and innovation. With a competitive salary and the potential for significant performance bonuses, we empower our employees with autonomy and trust, ensuring they thrive in their roles. Our commitment to diversity, equity, and inclusion, alongside ample opportunities for personal and professional growth, makes Dojo a truly rewarding place to work for those passionate about customer service and making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Upselling)
✨Tip Number 1
Get to know Dojo inside out! Familiarise yourself with their products and services, especially the ones you might be upselling. This way, when you chat with potential customers, you can confidently highlight how Dojo can meet their needs.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to handle objections and articulate the value of Dojo’s offerings. The more comfortable you are, the better you'll connect with customers.
✨Tip Number 3
Network like a pro! Connect with current Dojo employees on LinkedIn or attend industry events. Building relationships can give you insider tips and make you stand out during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Dojo team.
We think you need these skills to ace Customer Service Advisor (Upselling)
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond for customers in the past. We love seeing that customer-first mentality!
Be Proactive in Your Approach:Just like in the role, we want to see your proactive energy in your application. Don’t just list your skills; explain how you’ve used them to achieve results. Show us how you can help retain customers and drive loyalty!
Tailor Your Application:Make sure to tailor your application to the job description. Use keywords from the listing, especially around upselling and retention. This shows us you understand what we’re looking for and that you’re genuinely interested in the role.
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Make it easy for us to see why you’d be a great fit for our team. And remember, apply through our website for the best chance!
How to prepare for a job interview at Dojo
✨Know Your Product Inside Out
Before the interview, make sure you understand Dojo's payment solutions and how they benefit customers. Familiarise yourself with the features that can be upsold or cross-sold. This knowledge will help you articulate the value of the product during your conversation.
✨Show Off Your Customer-Obsessed Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you’ve handled objections and turned challenging situations into positive outcomes. This will demonstrate your alignment with Dojo's values.
✨Practice Proactive Communication
Since the role involves reaching out to customers, practice your communication skills. Role-play scenarios where you conduct health checks or upsell products. This will help you feel more confident and prepared to engage with customers during the interview.
✨Be Ready to Discuss Metrics
Understand key performance indicators related to customer retention and upselling. Be prepared to discuss how you've met or exceeded targets in previous roles. This shows that you're results-driven and ready to contribute to Dojo's success.
