Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers through calls, emails, and chats to provide top-notch support.
- Company: Join Dojo, the UK's leading payment disruptor, making waves in the industry.
- Benefits: Competitive salary, performance bonuses, and flexible working options after probation.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the MVP of customer service and make a real difference every day.
- Qualifications: Experience in retail or hospitality; a passion for helping customers is key.
The predicted salary is between 27430 - 31690 ÂŁ per year.
About Us
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in‑person commerce, is game‑changing. Now, over 150,000 customers across four countries choose to transact billions with us every year.
Benefits
- Salary: ÂŁ27,430 base salary (plus an uplift of ÂŁ4,160 for weekend working)
- Bonus: Potential to earn up to ÂŁ3,000 in performance bonuses annually, paid quarterly
- Location: Our office is in the heart of Bristol, a quick 5‑minute walk from Temple Meads Station
- Working model: 3+ days in the office with flexibility to work 2 days from home after the 6‑month probation period
- Hours: 37.5‑hour week with rotating shifts between 8 am and 6 pm; schedule available at least 12 weeks ahead
- Shift pattern: Every other weekend (both Saturday receive a day in lieu each week, equating to a 5‑day work week)
- Equipment: All necessary equipment (laptop, headset, etc.) provided on the first day
- Start date: Induction group on 22 June 2026
Role Overview
We’re searching for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team right here in Bristol. Our advisors are the real MVPs – adaptable, team‑spirited, and always ready to jump in wherever our customers need a hand.
What You’ll Do
- Handle inbound calls, respond to emails, manage live chats, and proactively reach out to customers to keep them happy and in the loop.
- Answer all sorts of questions – from basic account info updates to troubleshooting technical issues; each day brings new challenges.
- Deliver an excellent service across all channels.
- Have value‑based conversations with customers, taking opportunities to upsell and help them get the most from our products.
- Juggle various systems, both internal and external.
- Take on problems with a “Right First Time” attitude.
- Own challenges and see them through to outcome.
- Help us improve by sharing feedback and ideas for continuous improvement.
What You’ll Bring
- Background in retail, hospitality, or contact‑centre customer support – customer obsession, adaptability, and a drive to grow are most important.
- A commitment to delivering outstanding service and prioritising customer satisfaction.
- Ability to build relationships and communicate clearly.
- Proactive, can‑do attitude and strong problem‑solving skills.
- Comfort with wearing multiple hats and juggling tasks efficiently.
- Confidence to suggest improvements and continually enhance processes.
Values
- Curiosity – a real desire to learn and create.
- Relentlessness – persistence even when it’s easier not to.
- Customer obsession – recognising the importance of customers to everything we do.
Diversity, Equity, and Inclusion
We believe our teams should reflect the diversity of the businesses we serve. We are committed to improving diversity, equity, and inclusion to help employees thrive and deliver better customer experiences.
Customer Service Advisor employer: Dojo
Contact Detail:
Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Dojo and understand their values, especially their commitment to customer obsession. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle various inquiries. Role-play with friends or family to get comfortable with answering questions and managing different scenarios. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your proactive attitude and ability to own challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re genuinely excited about helping customers and making their experience better!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in retail, hospitality, or contact-centre roles. We love seeing how your background aligns with our values and the role of a Customer Service Advisor.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate when candidates can communicate effectively, just like we do with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dojo
✨Know the Company Inside Out
Before your interview, take some time to research Dojo and its mission. Understand their payment solutions and what sets them apart in the market. This will not only show your enthusiasm but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a tricky issue. Be ready to discuss how you embody the 'customer obsession' value they cherish.
✨Demonstrate Adaptability
As a Customer Service Advisor, you'll need to juggle various tasks. Share instances where you've successfully adapted to changing situations or handled multiple responsibilities. This will illustrate your ability to thrive in a dynamic environment like Dojo.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, opportunities for growth, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.