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- Tasks: Lead strategic forecasting and planning for contact centres, developing capacity plans and workforce models.
- Company: A leading payments company in the UK with a focus on innovation.
- Benefits: Competitive salary, collaborative office culture, and opportunities for professional growth.
- Why this job: Make a significant impact in a fast-paced environment while leading a dedicated team.
- Qualifications: Experience in contact centres, strong analytical and leadership skills required.
- Other info: Office-first culture with in-office presence needed for 4+ days a week.
The predicted salary is between 50000 - 65000 £ per year.
A leading payments company in the UK seeks a Forecasting and Planning Manager to spearhead strategic forecasting and planning activities for its contact centres. This role involves developing capacity plans and workforce models, while leading a dedicated team of analysts.
The ideal candidate has proven experience in a fast-paced contact centre environment and possesses strong analytical and leadership skills. This position emphasizes collaboration in an office-first culture, requiring in-office presence for 4+ days a week.
Strategic Forecasting & Planning Lead, Contact Center in Bristol employer: Dojo
Contact Detail:
Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Forecasting & Planning Lead, Contact Center in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the payments industry or contact centre space. LinkedIn is your best mate here – connect, engage, and don’t be shy to ask for informational chats.
✨Tip Number 2
Show off your analytical skills! Prepare some examples of how you've used data to drive decisions in previous roles. Be ready to discuss these during interviews to demonstrate your expertise.
✨Tip Number 3
Practice your leadership pitch! Since this role involves leading a team, think about your leadership style and how you can inspire others. Share stories that highlight your ability to motivate and guide a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Strategic Forecasting & Planning Lead, Contact Center in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in strategic forecasting and planning, especially in a contact centre environment. We want to see how your skills align with the role, so don’t be shy about showcasing your analytical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of your leadership experience and how you've successfully developed capacity plans in the past.
Showcase Your Team Spirit: Since collaboration is key in our office-first culture, let us know about your experiences working in teams. Highlight any instances where you’ve led a team or collaborated on projects that required strong communication and teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team!
How to prepare for a job interview at Dojo
✨Know Your Numbers
Make sure you brush up on key metrics related to forecasting and planning in contact centres. Be ready to discuss how you've used data to drive decisions in your previous roles. This shows that you understand the importance of analytics in this position.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in the past, especially in a fast-paced environment. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your leadership skills and ability to collaborate effectively.
✨Understand the Company Culture
Since this role emphasises an office-first culture, be prepared to discuss how you thrive in collaborative environments. Research the company’s values and think about how your work style aligns with their culture. This will help you connect with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current forecasting strategies and future goals. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you. It’s a two-way street!