At a Glance
- Tasks: Help retain customers and maximise loyalty through engaging conversations and proactive outreach.
- Company: Join Dojo, the UK's largest and most loved payments acquirer.
- Benefits: Competitive salary, performance bonuses, flexible working, and all necessary equipment provided.
- Other info: Exciting career growth opportunities in a supportive and innovative culture.
- Why this job: Be part of a dynamic team making a real impact in customer retention.
- Qualifications: Experience in fast-paced environments and strong communication skills are essential.
The predicted salary is between 28253 - 40253 € per year.
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
What’s in it for you…
- Salary: £28,253 base salary
- Bonus: Potential to earn up to £12,000 per year in performance commission/bonus per year.
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
- Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
- Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We'll kick things off with an induction group on the 6th July.
The Role
We are looking for ambitious, commercially-minded individuals to join our high-performing Retention & Proactive Growth team in Bristol. This isn’t your average customer service job. As a Retentions Specialist, your mission is to help us retain our customers by demonstrating the value of Dojo, aiming to maximise loyalty.
What you’ll do…
- The Hybrid Edge: We believe that our best retainers are Customer Service experts, so you’ll spend one day a week in core service to stay sharp on the product and ensure our "Customer Obsessed" values are met at every touchpoint. A customer-first mentality is required!
- The Art of Retention: Handling high-stakes conversations to prevent churn, using your commercial acumen to negotiate and win back customers considering a move.
- Churn Prevention: Our data allows us to predict when customers might be considering a move. You will contact these customers to try to understand why they might be considering it, and win them back to being a loyal Dojo customer.
- Portfolio Protection: Treat every customer like your own business. You’ll be measured on retention conversion rates, portfolio revenue retained, cross/upsell conversion and success in boosting CSAT through proactive contact.
What You’ll Bring…
- A background in a fast-paced environment. This could be face-to-face or telephone-based, but you’ll be comfortable meeting and exceeding targets.
- Excellent communication and negotiation skills - you’re a natural at handling objections and are comfortable articulating the value of a product or service to customers.
- A results-driven approach where you’re motivated by a target-driven environment.
- The resilience and grit to handle tough conversations and the positivity to focus on how we can help our customers get the most out of our products!
- Previous experience in retentions is desirable, but not essential.
Sales & Customer Service Advisor in Bristol employer: Dojo
At Dojo, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Bristol that fosters autonomy and trust. Our commitment to employee growth is evident through our supportive environment, competitive salary, and performance bonuses, ensuring that our team members are not only rewarded but also empowered to thrive in their roles. Join us and be part of a dynamic team that values customer obsession and innovation, all while enjoying the flexibility of a hybrid working model.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Advisor in Bristol
✨Tip Number 1
Get to know the company inside out! Research Dojo's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be handling high-stakes conversations, role-play with a friend or family member to get comfortable with articulating value and handling objections like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Dojo team. Let’s make it happen!
We think you need these skills to ace Sales & Customer Service Advisor in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Sales & Customer Service Advisor role. Highlight any customer service or retention experience you have, and don’t forget to sprinkle in some of that commercial acumen we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our mission at Dojo. Be genuine and let your personality come through – we love a bit of character!
Showcase Your Communication Skills:Since this role involves high-stakes conversations, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and engaging – just like you would when speaking to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Dojo
✨Know Your Stuff
Before the interview, make sure you understand Dojo's products and services inside out. Familiarise yourself with their unique selling points and how they stand out in the payments industry. This will help you articulate the value of Dojo to potential customers during your interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on handling objections and demonstrating your negotiation skills. Remember, it's all about showing that customer-first mentality!
✨Prepare for Tough Questions
Expect to face some challenging scenarios during the interview, especially around retention strategies. Think of examples from your past experiences where you've successfully retained customers or turned a negative situation into a positive one. Be ready to discuss your thought process and the outcomes.
✨Emphasise Your Results-Driven Mindset
This role is all about meeting targets, so come prepared with specific examples of how you've achieved or exceeded goals in previous positions. Highlight your resilience and grit in tough situations, and how you maintain a positive attitude while focusing on customer satisfaction.
