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For Companies At a Glance
- Tasks: Engage with customers to enhance loyalty and upsell Dojo's innovative payment solutions.
- Company: Join Dojo, the UK's leading payments disruptor, in a vibrant Bristol office.
- Benefits: Competitive salary, performance bonuses, flexible working, and all necessary equipment provided.
- Other info: Exciting career growth opportunities in a supportive and energetic environment.
- Why this job: Be part of a dynamic team making a real impact in customer service and retention.
- Qualifications: Strong communication skills and a proactive approach to customer engagement.
The predicted salary is between 28253 - 40253 £ per year.
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
What’s in it for you…
- Salary: £28,253 base salary
- Bonus: Potential to earn up to £12,000 per year in performance commission/bonus per year.
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
- Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
- Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We'll kick things off with an induction group on the 6th July.
The Role
We are looking for ambitious, commercially-minded individuals to join our high-performing Proactive Growth team in Bristol. This isn’t your average customer service job. As a Proactive Specialist, your mission is to help us retain our customers by demonstrating the value of Dojo, aiming to maximise loyalty.
What you’ll do…
- The Hybrid Edge: We believe that our highest achievers are Customer Service experts, so you’ll spend one day a week in core service to stay sharp on the product and ensure our "Customer Obsessed" values are met at every touchpoint. A customer-first mentality is required.
- Proactive Growth: Reach out to our existing UK and Irish merchants to conduct "health checks," ensuring they are getting the most out of Dojo, while identifying opportunities to upsell and cross-sell new features and products.
- Churn Prevention: Our data allows us to predict when customers might be considering a move. You will contact these customers to try to understand why they might be considering it, and win them back to being a loyal Dojo customer.
- Portfolio Protection: Treat every customer like your own business. You’ll be measured on retention conversion rates, portfolio revenue retained, cross/upsell conversion and success in boosting CSAT through proactive contact.
What You’ll Bring…
- A background in a fast-paced environment. This could be face-to-face or telephone-based, but you’ll be comfortable meeting and exceeding targets.
- Excellent communication and negotiation skills - you’re a natural at handling objections and are comfortable articulating the value of a product or service to customers.
- A results-driven approach where you’re motivated by a target-driven environment.
- Proactive energy - you enjoy directly approaching or outbound calling customers to understand their needs and offer a tailored service.
- The resilience and grit to handle tough conversations and the positivity to focus on how we can help our customers get the most out of our products!
- Previous experience in retentions or outbound sales is desirable, but not essential.
Customer Service Advisor (Upselling) in Bristol employer: Dojo
Contact Detail:
Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Upselling) in Bristol
✨Tip Number 1
Get to know the company inside out! Research Dojo's values, products, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing conversations with friends or family. It’ll help you feel more confident when it’s time to shine in the interview.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've gone above and beyond for customers or hit targets. This will show them you're results-driven and have that proactive energy they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dojo team!
We think you need these skills to ace Customer Service Advisor (Upselling) in Bristol
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share those stories that showcase your 'customer-first' mentality!
Be Proactive in Your Approach: Since this role is all about proactive growth, let us know how you've taken initiative in previous roles. Whether it’s upselling or simply reaching out to customers, we love to see that proactive energy shine through in your application.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with our job description. We appreciate when candidates take the extra step to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Dojo!
How to prepare for a job interview at Dojo
✨Know Your Stuff
Before the interview, make sure you understand Dojo's products and services inside out. Familiarise yourself with their unique selling points and how they benefit customers. This will help you articulate the value of the product during your conversation.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your ability to handle objections and negotiate effectively.
✨Demonstrate Proactive Energy
Prepare examples from your past experiences where you've taken the initiative to reach out to customers or solve problems proactively. This will showcase your proactive mindset and align with Dojo's customer-first mentality.
✨Be Ready for Tough Questions
Expect questions about handling difficult conversations and retaining customers. Think of specific scenarios where you've successfully navigated challenging situations, and be ready to discuss how you turned them into positive outcomes.