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For Companies At a Glance
- Tasks: Help retain customers by showcasing Dojo's value and preventing churn.
- Company: Join Dojo, the UK's largest and most loved payment acquirer.
- Benefits: Competitive salary, performance bonuses, flexible working, and all necessary equipment provided.
- Other info: Exciting career growth opportunities in a supportive team culture.
- Why this job: Make a real impact in customer loyalty while developing your skills in a dynamic environment.
- Qualifications: Experience in fast-paced settings and strong communication skills are essential.
The predicted salary is between 28253 - 40253 £ per year.
We’re reinventing payments. In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing. Now, over 150,000 customers across four countries choose to transact billions with us every year. But we’re just getting started. Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.
What’s in it for you…
- Salary: £28,253 base salary
- Bonus: Potential to earn up to £12,000 per year in performance commission/bonus per year.
- Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
- Working model: 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
- Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
- Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
- Start date: We'll kick things off with an induction group on the 6th July.
The Role
We are looking for ambitious, commercially-minded individuals to join our high-performing Retention & Proactive Growth team in Bristol. This isn’t your average customer service job. As a Retentions Specialist, your mission is to help us retain our customers by demonstrating the value of Dojo, aiming to maximise loyalty.
What you’ll do…
- The Hybrid Edge: We believe that our best retainers are Customer Service experts, so you’ll spend one day a week in core service to stay sharp on the product and ensure our "Customer Obsessed" values are met at every touchpoint. A customer-first mentality is required!
- The Art of Retention: Handling high-stakes conversations to prevent churn, using your commercial acumen to negotiate and win back customers considering a move.
- Churn Prevention: Our data allows us to predict when customers might be considering a move. You will contact these customers to try to understand why they might be considering it, and win them back to being a loyal Dojo customer.
- Portfolio Protection: Treat every customer like your own business. You’ll be measured on retention conversion rates, portfolio revenue retained, cross/upsell conversion and success in boosting CSAT through proactive contact.
What You’ll Bring…
- A background in a fast-paced environment. This could be face-to-face or telephone-based, but you’ll be comfortable meeting and exceeding targets.
- Excellent communication and negotiation skills - you’re a natural at handling objections and are comfortable articulating the value of a product or service to customers.
- A results-driven approach where you’re motivated by a target-driven environment.
- The resilience and grit to handle tough conversations and the positivity to focus on how we can help our customers get the most out of our products!
- Previous experience in retentions is desirable, but not essential.
Customer Service Advisor (Retentions) in Bristol employer: Dojo
Contact Detail:
Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Retentions) in Bristol
✨Tip Number 1
Get to know the company inside out! Research Dojo's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Role-play tough conversations with a friend or family member. The better you are at handling objections, the more confident you'll feel during the interview process.
✨Tip Number 3
Show off your results-driven mindset! Prepare examples of how you've met or exceeded targets in previous roles. This will demonstrate your ability to thrive in a target-driven environment like Dojo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the Dojo family.
We think you need these skills to ace Customer Service Advisor (Retentions) in Bristol
Some tips for your application 🫡
Show Your Customer-Centric Mindset: Make sure to highlight your customer-first mentality in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that demonstrate your commitment to customer satisfaction.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that align with the Retentions Specialist role. We love seeing candidates who understand our mission and values.
Be Results-Driven: Since we’re all about results here at Dojo, make sure to include any metrics or achievements that showcase your success in previous roles. Whether it’s retention rates or sales targets, numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Dojo
✨Know Your Stuff
Before the interview, make sure you understand Dojo's products and services inside out. Familiarise yourself with their unique selling points and how they stand out in the payments market. This will help you articulate the value of Dojo to customers during your interview.
✨Showcase Your Communication Skills
As a Customer Service Advisor, you'll need to demonstrate excellent communication skills. Practice handling objections and articulating value propositions clearly. You might even want to role-play some tough customer scenarios with a friend to get comfortable with high-stakes conversations.
✨Highlight Your Resilience
Prepare examples from your past experiences where you've successfully navigated challenging situations or retained customers. Show that you have the grit and positivity to turn tough conversations into opportunities for growth and retention.
✨Emphasise Your Results-Driven Mindset
Be ready to discuss how you've met or exceeded targets in previous roles. Use specific metrics or achievements to illustrate your success. This will show that you're motivated by results and can contribute to Dojo's goals in retaining customers.