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- Tasks: Assist customers with billing inquiries and resolve collection issues with a customer-first approach.
- Company: Dynamic payments company in Bristol with a collaborative culture.
- Benefits: Competitive salary and a hybrid work environment.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Strong communication skills and a customer-first attitude.
- Other info: Join a supportive team and grow your career in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
A dynamic payments company in Bristol is seeking a Billings & Collections Agent to handle customer inquiries related to billing and collections. This role involves supporting customers in debt and resolving their issues while delivering exceptional service.
The ideal candidate will have a customer-first attitude and strong communication skills. This position offers a competitive salary and the opportunity to work primarily in-office within a collaborative environment.
Billing & Collections Specialist — Hybrid & Customer‑First in Bristol employer: Dojo
Contact Detail:
Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing & Collections Specialist — Hybrid & Customer‑First in Bristol
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've delivered exceptional service in the past. Think of specific situations where you resolved issues or helped customers, as these stories can really showcase your customer-first attitude.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Billing & Collections Specialist — Hybrid & Customer‑First in Bristol
Some tips for your application 🫡
Show Your Customer-First Attitude: When writing your application, make sure to highlight your customer-first mindset. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your dedication to exceptional service.
Communicate Clearly: Strong communication skills are key for this role. Keep your application clear and concise, using straightforward language. We appreciate a well-structured application that makes it easy for us to understand your experience and skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Billing & Collections Specialist role. Mention relevant experiences and skills that align with what we’re looking for, so we can see why you’d be a great fit.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Dojo
✨Know Your Stuff
Before the interview, make sure you understand the basics of billing and collections. Brush up on common terms and processes so you can speak confidently about them. This will show that you're serious about the role and ready to tackle customer inquiries.
✨Showcase Your Customer-First Attitude
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you resolved issues and maintained a positive relationship. This will demonstrate that you embody the customer-first mindset they’re looking for.
✨Practice Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering potential questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for billing and collections, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
