Billings & Collections Agent - Spanish-Speaking

An established industry player is seeking a Billings & Collections Agent to join their dynamic team in Bristol. This role offers the chance to make a real impact by assisting customers in managing their accounts and providing exceptional service. You will be part of a growing team that values diversity and empowers employees to thrive. With a competitive salary and performance bonuses, this position provides a supportive environment where your contributions matter. If you\’re passionate about customer service and eager to develop your skills, this opportunity is perfect for you.

Performance Bonus

Flexible Working Days

Necessary Equipment Provided

Induction Training

Office Location near Transport

Qualifications

• Experience in a customer service role, ideally in collections.
• Strong communication skills and a proactive attitude.

Responsibilities

• Manage queries from customers in arrears and resolve billing issues.
• Provide outstanding customer service and support repayment plans.

Skills

Customer Service

Communication Skills

Problem Solving

Multi-tasking

Tools

In-house Systems

External Systems

Billings & Collections Agent – Spanish-Speaking

UK Bristol

Collections & Assets Management

10 Apr 2025

R-0003841

First launch was back in 2009. So with over 15 years in the payments industry, we’ve got a story to tell.

Dojo is built to soothe customer and consumer pain points across the world for over 140,000 customers.

And today, there’s over 1000 of us in multiple locations across the UK, Ireland, Spain, and Italy.

Our mission is to empower businesses to thrive in the experience economy by creating the tools and tech that turn transactions into meaningful relationships.

What’s in it for you…

• Bonus: Potential to earn up to £3000 in performance bonuses annually, paid out quarterly
• Location: Our office is right in the heart of Bristol, a quick 5-minute walk from Temple Meads Station.
• Working model: Our office-first culture means most teams at Dojo work 4+ days in the office – it’s a little different for our customer service advisors who work 3+ days in the office with the flexibility of 2 days from home if they like (starting after you pass a 6-month probation period).
• Hours: A 37.5-hour week with shifts Monday-Friday, rotating between 8am to 6pm. You’ll know your schedule at least 12 weeks ahead.
• Equipment: You\’ll receive all the necessary equipment for your role on your first day (laptop, headset etc.)
• Start date: We\’ll kick things off with an induction group joining us on the 12th of May.

The Role

You’ll play a key role in our Billing and Collections Team who are responsible for handling enquiries from customers who may be in debt, and attempt to make proactive contact to those who do not have an agreed repayment plan.

This is an exciting opportunity for an experienced customer service professional to be part of a new and growing team; there’s plenty to get involved in as we build our collections function. You’ll be empowered with real autonomy to do the right thing for our customers and the business.

Our Collections Agents are rewarded with a top of market rate package of £27,430 salary plus the opportunity to earn up to £3,000/year bonus based on individual performance. Working 37.5 hours per week, you will be allocated a shift pattern with hours ranging between 8am and 6pm Monday – Friday.

What you will do…

• Assist in managing queries and contacts from customers who may be in arrears.
• Support with customer billing queries.
• Take ownership of all issues and challenges through to resolution.
• Deliver an outstanding customer service experience, to every customer, every time.
• Help resolve accounts that have fallen behind with their payments and agree repayment plans for customers who are unable to repay the amount owed in full.
• Assist in managing contact with customers who have received chargebacks and processing these through to resolution.
• Utilise several in-house and external systems.
• Continue to improve on what we do, providing constructive feedback and contributing to process improvements.

What you will bring…

• A genuine customer first attitude, our customers are at the heart of what we do.
• Previous experience working in a collections focused role is desirable but not essential.
• Proactive and positive attitude with the ability to problem solve, getting to the root cause.
• Outstanding communication skills, with the ability to build instant and genuine customer rapport.
• A great team player who is committed to the overall success of the team and the business as a whole; you’ll be passionate about growing and developing with the business.
• Confidence to suggest improvements when you see them, to constantly better what we do and how we do it.
• Ability to multi-task using several IT systems simultaneously.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 140,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

Visit dojo.careers to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.

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