Support Software Engineer - Business Systems (Billing & Invoicing)

Support Software Engineer – Business Systems (Billing & Invoicing)

Location
Remote full‑time in the UK, Ireland, Estonia, the Netherlands, Sweden and Israel. Contractors in Eastern Europe and Portugal are also accepted.

Who We Are
DoiT is a global technology company that leverages the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well‑architected, scalable state from planning to production. An award‑winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we serve over 4,000 customers worldwide.

The Opportunity
As a Support Software Engineer, you will design, build, and maintain our critical billing and invoicing systems. This role transitions from a support‑focused position to a full‑time software engineering role. You will troubleshoot complex billing discrepancies, debug data‑intensive financial processes, and analyze how billing systems interact with other business platforms.

Responsibilities

• Improve system observability by enhancing monitoring, logging, and alerting.

>Automate manual processes to reduce operational toil and turn support knowledge into permanent solutions.

• Collaborate with business stakeholders, especially finance and operations, to understand needs, identify inefficiencies, and lead technical solutions.
• Review code and mentor junior engineers on best practices for code quality and maintainability.
• Guide code‑base housekeeping efforts to mitigate technical debt, dedicating one day per week to this work.
• Provide technical guidance and mentorship during planning and discussions of upcoming work.

Qualifications

• 3+ years in a high‑level technical support role (e.g., Tier 3, Tier 4, Business Systems Analyst, Production Support) focused on customer billing, invoicing, or financial systems.
• Advanced troubleshooting skills with experience investigating data discrepancies, reading logs for financial jobs, and debugging complex business processes.
• 1+ year of software development experience.
• Solid understanding of Go and Python; familiarity with other languages is a plus.
• Experience querying relational (SQL) and non‑relational (NoSQL) databases.
• Excellent English communication skills, able to articulate technical concepts to both technical and non‑technical audiences.
• Self‑organized, goal‑oriented, and self‑motivated with the ability to operate flexibly in a fast‑paced environment.

Bonus Points

• Experience with business systems such as Oracle NetSuite, DealHub, and Salesforce.
• Experience with business‑processing tools like Workato and Fivetran.
• Experience developing cloud solutions or using cloud services.

Benefits

• Unlimited vacation
• Flexible working options
• Health insurance
• Parental leave
• Employee stock option plan
• Home office allowance
• Professional development stipend
• Peer recognition program

Many Do’ers, One Team
DoiT unites as Many Do’ers, One Team, cultivating an inclusive workplace where diversity drives innovation. Every individual feels valued, contributing to our collective success.