At a Glance
- Tasks: Guide car sellers through the auction process and ensure a smooth experience.
- Company: Join Carwow Group, a leading automotive platform with a vibrant culture.
- Benefits: Competitive salary, share options, generous holiday, and wellness support.
- Other info: Hybrid working available and a strong focus on diversity and inclusion.
- Why this job: Be part of a dynamic team revolutionising the car-selling experience.
- Qualifications: Experience in target-driven roles and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Customer Success Executive
OUR MISSION Carwow Group is driven by a passion for getting people into cars.
But not just any car, the right car.
That’s why we are building the go-to destination for car-changing.
Designed to reach drivers everywhere with our trail‑blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe – over 10m customers have used Carwow to help them buy and sell cars since its inception.
Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight.
Together we now have one of the biggest You Tube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350million.
WHY JOIN US?
We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for!
We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of Linked In and Shopify) to accelerate our growth plans!
As pioneers, we’re always driving for new territory and positive change, so our work as a group is never done.
Where others see difficulty, it’s our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!
CUSTOMER SUCCESS @ CARWOW
We are seeking a dynamic and driven Customer Success Executive to join our Sell My Car team.
In this role, you will be crucial in guiding car sellers through the Carwow auction process, ensuring a smooth and successful experience for them while maximizing their chances of selling their vehicles.
You'll combine your communication skills with a customer‑centric approach to build rapport with sellers and ensure they are fully informed and confident throughout the process.
KEY RESPONSIBILITIES
- Manage a lead pipeline of potential customers looking to sell their car via our online auction.
- Review car listings uploaded by sellers for accuracy and completeness, working proactively with sellers to address any omissions or errors before their car enters the auction.
- Utilise and build your industry knowledge to provide expert advice and guidance to customers, balancing their price expectations with market realities to maximize their chances of a successful sale.
- Clearly explain the Carwow auction process to sellers, ensuring they understand each step and are committed to selling their car through our platform.
- Handle negotiations & customer objections.
- Communicate effectively with sellers via phone, email, live chat, and SMS, addressing any questions or concerns.
- Maintain accurate records of all interactions with sellers, ensuring seamless handovers to other teams as needed.
- Working within a team to Contribute to the overall performance by consistently meeting individual targets against vehicles listed & Pipeline conversion.
- Collaborate with cross-functional teams to provide insights and feedback, contributing to the overall growth and success of Carwow.
- KEY REQUIREMENTS
- Experience working within a target focused environment and managing a pipeline independently.
- Excellent communication skills, both written and verbal, with the ability to build rapport with sellers from diverse backgrounds.
- A proactive and customer-focused approach, with a genuine desire to help sellers achieve their goals.
- Strong attention to detail and organizational skills to ensure listing accuracy and efficient follow-up.
- Ability to work independently and as part of a team, contributing to a positive and collaborative work environment.
- Comfort working with various communication channels, including phone, email, live chat, and SMS.
- Flexibility to work within the team's operating hours of 9 am-7 pm, Monday to Sunday, on a rotating shift basis (37.5 hours per week).
- Hybrid working available, with a minimum requirement of 3 days per week in the office.
- Enthusiasm for the automotive industry is a plus.
BENEFITS
- Competitive salary + commission
- Company share options
- Enhanced holiday package
- 28 annual leave days
- 1 day for your wedding
- 1 day off when you move house - because moving is hard enough without work!
- For your third year anniversary, get 30 days of annual leave per year
- For your tenth year anniversary, get 35 days of annual leave per year
- Option to buy 3 extra days of holiday per year
- Pension scheme via Royal London
- Vitality Private Healthcare
- Life Assurance for (even more) peace of mind
- Monthly coaching sessions with Spill - our mental wellbeing partner
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
- Bubble childcare support and discounted nanny fees for little ones
- The latest tech (Macbook or Surface) to power your gif-sending talents
- Up to £500/€550 home office allowance for that massage chair you’ve been talking about
- Generous learning and development budget to help you master your craft
- Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
Diversity and inclusion is an integral part of our culture.
We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position.
We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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Customer Success Executive in Winnersh employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Winnersh
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Winnersh
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
