At a Glance
- Tasks: Support strategic clients by managing technical projects and providing expert guidance.
- Company: Join Dataiku, a leader in AI orchestration and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Diverse and inclusive workplace that values every unique identity.
- Why this job: Make a real impact in the AI space while collaborating with top-tier clients.
- Qualifications: 7+ years in a technical role with strong communication skills.
The predicted salary is between 72000 - 88000 £ per year.
Dataiku is the Platform for AI Success, the enterprise orchestration layer for building, deploying, and governing AI. In a single environment, teams design and operate analytics, machine learning, and AI agents with the transparency, collaboration, and control enterprises require. Sitting above data platforms, cloud infrastructure, and AI services, Dataiku connects the full enterprise AI stack - empowering organizations to run AI across multi-vendor environments with centralized governance. The world’s leading companies rely on Dataiku to operationalize AI and run it as a true business performance engine delivering measurable value.
Technical Account Managers are highly experienced Architects who bring both deep technical expertise and strong interpersonal skills to support a small portfolio of strategic clients (approximately 3 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations, both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while keeping a tight organizational watch over the technical aspects of their accounts.
How you'll make an impact
- Collaborate with the customer and the internal account team to jointly identify short and long-term priorities and develop the associated engagement plan.
- Manage project milestones in partnership with Customer Success Managers and clients, contribute to deliverables, provide regular status updates and proactively identify and mitigate issues and risks.
- Serve as a central point for client technical information and contribute to the account strategy alongside the broader account team.
- Support the growth and effectiveness of the Field Engineering team through documentation, process improvements, and knowledge sharing.
- Act as the primary technical advisor for client teams, providing guidance and hands-on support across a range of areas, including:
- Dataiku platform architecture and deployment
- Platform operations and upgrades
- Best practices for platform usage
- Security, data management, and compute resources
- ML-Ops, monitoring, and scaling strategies
- Assist clients in integrating the product into their systems and troubleshoot technical challenges.
- Capture client feedback and feature requests to inform the Product and Engineering teams.
- Advise client tech leaders on complementary technologies and long-term technical strategy.
- Explore and support advanced use cases involving Dataiku, such as edge computing, deep learning, and MLOps.
What you'll need to be successful
- 7+ years of experience in a customer-facing technical role.
- Native or bilingual proficiency in English.
- Strong communication and client relationship skills.
- Experience supporting both pre- and post-sales engagements.
- Proficiency in Linux system administration, including networking.
- Experience with identity and access management tools (e.g., LDAP, Kerberos, Active Directory, IAM).
- Hands-on experience with cloud platforms (AWS, Azure, GCP).
- Hands-on experience with the Kubernetes ecosystem for setup, administration, troubleshooting and tuning.
- Familiarity with the Hadoop and/or Spark ecosystems.
How you'll stand out
- Experience with Python.
- Data-Science knowledge.
- Basic knowledge of Java.
- Familiarity with ML-Ops practices and tools.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. If you need assistance or an accommodation, please contact us at: reasonable-accommodations@dataiku.com.
Technical Account Manager - UK employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager - UK
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Doist or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Doist.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Doist.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Doist that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Account Manager - UK
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Doist.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Doist and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Doist
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Doist uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
