At a Glance
- Tasks: Lead design initiatives to enhance customer support experiences at Monzo.
- Company: Join Monzo, a disruptive banking platform transforming how we manage money.
- Benefits: Competitive salary, stock options, flexible hours, and a £1,000 learning budget.
- Other info: Inclusive culture with opportunities for growth and mentorship.
- Why this job: Shape the future of banking design and make a real impact on customer experiences.
- Qualifications: Expertise in design, experience with AI, and strong collaboration skills.
The predicted salary is between 110000 - 125000 £ per year.
About Monzo
Monzo is a disruptive banking platform that cuts out the complexity of traditional banking.
Starting from a prepaid card, Monzo now offers personal and business accounts, joint accounts, youth accounts, a free children's account, credit cards, savings, investments and pension options in the UK.
Our mission is to make money work for everyone and we do this by solving problems and creating memorable customer experiences.
Job Summary
We are looking for an experienced Operations Design Lead to shape the future of help and customer support at Monzo.
The role sits in the Operations Collective, where we design how support works across our product and people teams.
You will forge a long term design vision, lead large design initiatives, mentor colleagues and elevate the quality of design across the organisation.
Responsibilities
- Embed the long term design vision for support experiences at Monzo and align customer facing journeys, internal systems and human service.
- Lead large, end to end design initiatives across ambiguous problem spaces, including AI enabled help experiences, internal tooling and operational workflows.
- Apply a service mindset, evaluating real world impact beyond the interface and shaping design decisions accordingly.
- Design seamless touchpoints across the app, phone and human support channels.
- Navigate trade offs and guide strategic decisions, advocating a design driven approach.
- Mentor other Ops Collective designers through design critiques, coaching and sharing best practices.
- Raise the bar for design craft and product excellence, setting benchmarks for quality and innovation.
- Partner with cross functional leaders to translate product strategies into actionable design plans and deliverables.
- Proactively address systemic challenges, reduce complexity and create better conditions for teams to deliver impactful work.
- Represent Design across the company, articulating the impact and value of design initiatives.
Qualifications
- Expertise in one or more design disciplines with solid foundational skills across product design.
- Experience designing for AI and automation enabled environments and rethinking service delivery.
- Background working on complex service ecosystems where digital products connect to real world operations, people or logistics.
- Demonstrated impact on customer outcomes, company metrics and commercial goals through high impact design work.
- Strong visual, UI and interaction design skills; able to think through complex interaction scenarios.
- Comfortable working in ambiguity, leading teams in fast changing, high pressure environments while maintaining high quality.
- Strategic thinker capable of shaping product direction across multiple areas and translating organisational goals into clear plans.
- Collaborative, adept at cross functional teamwork and improving ways of working.
- Passion for growing and shaping the Design team, including hiring, onboarding and creating scalable resources.
- Pragmatic, proactive and driven to deliver results while balancing the need to "get the job done".
Benefits
- Competitive salary of £110,000 - £125,000 plus stock options.
- Relocation assistance to the UK and visa sponsorship.
- Flexible working hours and support for a collaborative working style.
- £1,000 annual learning budget for books, courses and conferences.
- All employees receive a Mac Book; remote workers receive additional work from home support.
- Access to comprehensive health, dental and other standard benefits.
EEO Statement
Monzo is an equal opportunity employer.
All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin or disability status.
We are committed to creating an inclusive environment for all people to do the best work of their lives with us.
Staff Product Designer, Operations employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Staff Product Designer, Operations
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Doist. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Staff Product Designer, Operations
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Doist.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Doist's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Doist
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Doist.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Doist will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Doist employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
