At a Glance
- Tasks: Implement and manage CPOMS products, ensuring client satisfaction through effective project management.
- Company: Join a leading professional services team in a dynamic tech environment.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for personal growth.
- Other info: Flexible working hours and a supportive team culture await you.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Strong communication skills and experience in project management are essential.
The predicted salary is between 47250 - 57750 £ per year.
- Professional Services Engineer - UK
- Department: Professional Services
- Reports to: Professional Services Manager
- In-Office Requirement: 3 days per week in the Skipton office
- Travel Requirement: On site customer meetings/training will be required
Work Schedule: 8.30am - 5.00pm Monday to Thursday. 8.30am - 4.30pm Friday. One hour lunch break each day.
Position
Overview: The Implementation Specialist is a key position to support CPOMS continued growth and expanding our market leading position by ensuring a successful implementation across all products for our clients.
The Implementation Specialist will be responsible for the following: The implementation of CPOMS, Staff Safe, Engage, Visitor Safe, Raptor Emergency Management, and other related systems as necessary.
Delivering the highest levels of customer satisfaction through project management of implementations, services, and trainings.
Complying with data privacy legislation.
Job Duties & Responsibilities
- Meet with clients following the sale to align on goals, priorities, stakeholders, and timelines.
- Creates a project plan outlining the roles and responsibilities needed to meet customer goals.
- Ensures the completion of key milestones to achieve customer goals.
- Communicating with clients throughout the implementation process.
- Ensuring that the project team is aware of key deliverables and project milestones.
- Demonstrates well-rounded knowledge of CPOMS products and training approaches.
- Manages complex implementations with small-market customers.
- Adheres to departmental process and procedure and maintains systems of record.
- Facilitates training to administrative and end users of the CPOMS and Raptor software.
- Supporting the Professional Services Manager and the wider Team with all administration tasks.
- Updating and maintaining customer databases using Salesforce and internal systems.
- Personal
Attributes: Organised, disciplined, with a flexible independent approach and a strong ability to multi-task and manage multiple high priority projects.
Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills.
Strong communicator, personable and collaborative.
Demonstrate maturity and acumen navigating business and professional environments.
Comfortable working independently.
Demonstrated experience in leading business process reviews, design reviews and change management with clients.
Excellent hands-on skills with office productivity tools.
Strong desire to learn.
Strong analytical and troubleshooting skills.
Exceptional interpersonal skills and ability to explain software to non-technical users.
Desirable Previous experience of working with/using CPOMS products in educational setting.
Other: Must be flexible to work outside core hours for customer training as and when necessary and may include overnight stays Full, clean driving licence and access to a vehicle Must be able to attend the office in Skipton 3 days per week.
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Implementation Specialist - UK in Skipton employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
