At a Glance
- Tasks: Support and optimise network environments while mentoring junior engineers.
- Company: Wavenet, a leader in network operations with a focus on innovation.
- Benefits: Competitive salary, professional development, and a collaborative work culture.
- Other info: Opportunity for career growth and to lead technical discussions.
- Why this job: Join a dynamic team and make a real impact in network engineering.
- Qualifications: Experience in advanced network support and strong troubleshooting skills.
The predicted salary is between 41400 - 50600 £ per year.
As a Tier 3 Network Engineer, you will operate as a senior technical authority within Wavenet’s Network Operations function. You will be responsible for:
- Supporting and optimising production network environments and critical customer infrastructure
- Acting as the final escalation point for complex incidents and major outages
- Mentoring junior engineers and driving technical excellence across Tier 1 and Tier 2 teams
This role combines deep technical troubleshooting and customer-facing consultancy.
By providing regular and effective documentation you will help to maintain and effectively monitor a client’s systems and networks. Accuracy and detail are key to effective documentation; it is expected that all relevant documentation will be completed for each ticket worked. Your documentation of an incident will be reviewed when escalating and must provide all relevant information. All tickets need to accurately reflect the current status and must be closed out once work activities to address the issue are complete.
Working within your team to ensure all tickets are actioned within SLA. Where tickets are unable to be closed with a first fix, identify further resolution steps and action with the client. Monitored activity through various ticket reporting tools. You will be expected to meet or exceed customer expectations with regard to the SLA. SLA Targets include, 1st Response, 1st Fix Rate, Customer Updates, Resolution Plan & Resolution.
Key Responsibilities
- Act as the Tier 3 escalation point for complex network incidents, including Major Incident response
- Perform deep-dive troubleshooting across LAN, WAN, SD-WAN, and firewall technologies
- Lead service restoration efforts, balancing rapid resolution with root cause analysis
- Conduct proactive monitoring, trend analysis, and problem management to eliminate recurring faults
Customer Engagement & Technical Leadership
- Act as a trusted technical advisor to customers
- Participate in and lead technical discussions, reviews, and presentations
- Mentor junior engineers and support capability development across the team
- Drive knowledge sharing and promote engineering best practice
Senior Network Engineer in Shirley employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
