At a Glance
- Tasks: Manage service delivery and ensure top-notch performance for our customers.
- Company: Join a leading tech company focused on service excellence and customer satisfaction.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on building lasting customer relationships.
- Why this job: Be the key contact for clients and drive improvements in service delivery.
- Qualifications: Strong communication skills and experience in service management are essential.
The predicted salary is between 40500 - 49500 £ per year.
The Service Delivery Manager is responsible for the end-to-end delivery of services to assigned customers.
The role involves managing service performance against contractual commitments, ensuring service levels are consistently achieved.
The SDM will work closely with key internal stakeholders to deliver service excellence while developing and maintaining strong customer relationships.
Key Responsibilities
- Act as the primary point of contact for customers.
- Drive ongoing service improvement initiatives with a strong focus on delivering service excellence.
- Ensure service levels are delivered in line with contractual commitments.
- Work closely with delivery teams to build and maintain strong working relationships.
- Engage regularly with customers and key stakeholders across the wider customer organisation to strengthen relationships between Telefónica Tech and its clients.
- Enhance customer loyalty and satisfaction through regular engagement, a strong understanding of customer business drivers and requirements, and effective relationship management.
- Identify, assess, and manage risks relating to customer services.
- Maintain an understanding of the P&L for each assigned customer to ensure appropriate cost coverage for all Telefónica Tech services delivered.
- Identify opportunities to expand services and work closely with Sales and Account Management teams to increase the Telefónica Tech service footprint.
- Ensure Managed Services are delivered in accordance with ITIL service management principles and methodologies.
- Identify process gaps and work with relevant stakeholders to review and improve processes where required.
- Take an active role in Change Management activities for assigned customers, providing input to the Change Management Board, representing customer interests, and ensuring change processes are followed and communicated effectively.
- Maintain a thorough understanding of the full range of Telefónica Tech service offerings, including associated processes and technical capabilities.
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Service Delivery Manager employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
