At a Glance
- Tasks: Lead IT operations, mentor junior staff, and tackle complex technical challenges.
- Company: Join Innovid, a pioneering ad tech platform shaping the future of advertising.
- Benefits: Enjoy flexible working, 27 days leave, private health insurance, and professional development.
- Other info: Be part of a diverse team committed to inclusivity and innovation.
- Why this job: Make a real impact in a dynamic environment with cutting-edge technology.
- Qualifications: 4+ years in IT support, strong scripting skills, and experience with cloud services.
The predicted salary is between 55000 - 65000 £ per year.
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love.
In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels.
As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
The Impact You'll Make
- Act as a senior point of contact for IT support in the Edinburgh office, running day-to-day operations while mentoring and developing junior IT support team members
- Work within a global IT team spanning multiple time zones and offices, coordinating priorities and sharing knowledge across regions
- Provide escalation support for complex technical issues that junior team members are unable to resolve, acting as a subject-matter resource for the wider support team
- Administer and support core identity and productivity platforms, including Microsoft Entra ID, Microsoft 365, Google Workspace, and Jump Cloud
- Support and maintain AWS-based infrastructure and cloud services in collaboration with wider IT and engineering teams
- Manage Share Point sites, permissions, and content structure, supporting collaboration and document management needs across the business
- Plan and execute on-premises to cloud and cloud to cloud migration projects, including scoping, testing, and post-migration support
- Administer and support Atlassian products (e. g. Jira, Confluence), including user access, workflows, and integrations
- Design, build, and maintain automation scripts and tools (primarily Power Shell and Python) to streamline IT operations, reduce manual effort, and improve reliability across systems such as Microsoft 365, Entra ID, Google Workspace, and Jump Cloud
- Embrace and champion AI as an integral part of the business, adopting AI-powered tools and workflows to enhance IT operations, automation, and service delivery
- Manage all endpoint installations, upgrades, and troubleshooting across Windows and mac OS devices
- Create and manage user accounts, groups, and access rights across cloud and on-premises systems, ensuring least-privilege and compliance best practice
- Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
- Own and triage requests through the IT ticketing system, ensuring SLAs and KPIs are met and coaching junior staff on ticket handling standards
- Design, document, and continuously improve IT policies, procedures, and processes across systems and teams
- Research, evaluate, and pilot new products, services, and automation opportunities for deployment across the business
- Contribute to inventory management, budget tracking, and vendor relationships
What You’ll Bring to Us
- 4+ years’ experience in an IT support or systems administration role, including experience supporting more junior colleagues
- Demonstrated experience managing, configuring, and troubleshooting Windows and mac OS environments at scale
- Hands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)
- Strong scripting and automation skills, with hands-on experience writing and maintaining Power Shell and Python scripts to automate IT administration tasks
- Working knowledge of AWS services and cloud infrastructure concepts
- Experience with Google Workspace administration
- Experience with Jump Cloud or a comparable cloud directory / MDM platform
- Experience administering Share Point, including site structure, permissions, and governance
- Experience with, or strong working knowledge of, on-premises to cloud migration projects
- Familiarity administering Atlassian products such as Jira and Confluence
- Experience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation management
- Knowledge of IT security tools and practices such as firewalls, EDR, and MDM
- Proven ability to mentor and support the development of junior team members
- Strong experience working with remote and international teams
- Excellent written and spoken communication skills in English
- Ability to multitask and prioritise in a fast-moving, dynamic environment
- A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
What We’ll Offer You
- Flexible Working (Hybrid)
- 27 days annual leave plus bank holidays
- Private Medical Health Insurance
- Pensions Scheme & Life Insurance
- Budget for professional development costs
- Season Ticket Loan Scheme
- Cycle to work scheme
- Give as you earn
- Eye test & occupational glasses reimbursement
- Classpass
- Nursery Scheme
- Employee Assistance Programme
- Professional development opportunities within our Learning & Development programs
- All of these benefits/perks are effective on the date of hire
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness.
We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
We are actively working to be an anti-racist organization.
We're committing to creating an inclusive and equitable workplace for all of our employees.
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Senior IT Operations Engineer employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Operations Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Doist values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Doist might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Doist!
✨Direct Apply to Doist
Let's not forget to apply directly through the Doist website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Operations Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Doist.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Doist. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Doist
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
