At a Glance
- Tasks: Support customers in adopting Veracode solutions and resolve complex software security challenges.
- Company: Join Veracode, a global leader in Application Risk Management for the AI era.
- Benefits: Enjoy unlimited paid time off, flexible work arrangements, and extensive training opportunities.
- Other info: Collaborative culture with opportunities for upward mobility and exciting team events.
- Why this job: Make a real impact in the security market while growing your career in a dynamic environment.
- Qualifications: Five years in information security or software development with strong customer-facing skills.
The predicted salary is between 63000 - 77000 £ per year.
Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.
We are seeking a highly skilled and experienced Senior Customer Success Engineer to join our team, supporting customers with product adoption and resolving complex technical challenges in their software security programs. Customer Success Engineers play a critical role in building and sustaining customer relationships while driving the adoption and success of Veracode solutions. The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business.
The ideal candidate will have a mix of technical and business savvy, bringing a consultative mindset and approach, an ability to work cross functionally, and strong presentation skills. Veracode has an environment that fosters upward mobility and career growth so we are searching for high energy, hard-working individuals that would like to grow with us.
What you will be responsible for:
- Discover and understand the technologies, solutions, constraints, and challenges for a cloud security, application security, and vulnerability management program.
- Match Veracode solutions to customer's technical, security, and business needs.
- Assist and advise on the effective use of Veracode security products and their alignment with a customer's environment.
- Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful customer launch.
- Demonstrate and integrate Veracode products across the entire software development toolchain.
- Present Veracode’s vision, strategy and product roadmaps to executives and technical management.
- Provide customer-oriented feedback to internal product development groups to guide the future direction of Veracode solutions.
- Keep abreast of security industry trends, emerging development technologies and apply them to improve customer’s technical goals.
Required Skills:
- Minimum five years’ experience in the information security or software development industry.
- Customer facing experience with strong listening and business relationship skills.
- System integration and automation experience with an emphasis on CI/CD (AWS, Azure DevOps, GitHub, Jenkins, etc.)
- Experience writing scripts with Python, Postman, etc. to automate tasks via security tool APIs (REST & GraphQL).
- Familiarity with how .NET, Java, JavaScript programs are compiled and packaged.
- Hands-on experience with application security solutions (Veracode, Synopsys, Checkmarx, Snyk, etc.) and cloud security solutions (Wiz, Palo Alto Prisma, Orca, AWS Security Hub, etc.)
- Customer requirement gathering, prioritization and scoping experience.
- Enthusiastic, self-starter with a charismatic personality.
- Fluency in French a plus, but not required.
- Must be willing to travel 10-25%.
What we offer you:
- Medical, Dental, and Vision Coverage to meet all your healthcare needs.
- Unlimited paid time off and flexible work arrangements to support a healthy work-life balance.
- Extensive development and training offerings to help you grow with us.
- An annual contribution of 6% towards your pension.
- Life assurance, personal accident, and long-term disability insurance.
- Enhanced parental leave initiatives as well as other family friendly benefits.
- Annual fitness reimbursements and access to apps that support wellbeing.
- Summer and end of year social events to bring the team together and celebrate our success.
Fraudulent Recruitment Alert - Be Aware and Stay Informed:
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information. Here’s our recruitment promise to you:
- Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
- Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
- Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address. If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
Senior Customer Success Engineer employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Success Engineer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Doist. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Doist before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Success Engineer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Doist:Your cover letter is your chance to shine! Tell us why you want to work at Doist specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Doist!
How to prepare for a job interview at Doist
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
