Salesforce Technical Lead

We are a profitable, high‑growth FTSE‑250 company committed to becoming the universal symbol of trust. Join our Go‑to‑Market Technology department as a Salesforce Technical Lead.

What You’ll Be Doing:

• Salesforce Development & Architecture Design: develop and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC) and other programmatic capabilities.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Provide end‑to‑end project leadership: from initial solution design, establishing delivery timelines, cross‑functional problem solving to final delivery and senior‑level reporting.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organization‑wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high‑quality, scalable Salesforce solutions.
• Own and manage the CI/CD processes used within the Salesforce team, ensuring best practices and optimizing ways of working to support a high velocity of work, including providing training to colleagues.
• Apply declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation.
• Provide mentoring and coaching to more junior Administrators for skills development.
• Create a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.

Who You Are:

• Technical Skills Minimum: Advanced Administrator or Platform Developer I certifications; Platform Developer II highly valued.
• Experience: 7+ years as a Salesforce Developer, especially with Sales Cloud; experience with other clouds is desirable.
• Lightning Development: Extensive experience with Lightning Experience development (Aura Components and Lightning Web Components).
• Agentforce: Experience with Agentforce is a strong plus.
• Other Certifications: Application Architect, System Architect, Integration Architecture Designer – strong plus.
• Programmatic Proficiency: Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, platform events.
• API Knowledge: Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Security Models: Deep understanding of profiles, permission sets, sharing rules, roles and their programmatic implications.
• Developer Tools: VS Code, Salesforce CLI, Git for version control, CI/CD pipelines.
• Collaboration: Strong interpersonal and communication skills; ability to work with technical and non‑technical stakeholders, conduct technical discussions, and mentor team members.
• Adaptability: Proactive and flexible mindset, ready to embrace new challenges and technologies; able to adapt to changing project requirements and priorities.
• Process Orientation: Demonstrated ability to design and implement robust, scalable, maintainable Salesforce solutions that drive operational efficiency; strong analytical and problem‑solving skills.

What’s In It For You:

• Competitive compensation package + bonus.
• 25 days holiday per year, increasing to 28 days after 2 years of employment.
• Two (paid) volunteering days a year.
• Rich learning and development opportunities through the Trustpilot Academy and Blinkist.
• Pension and life insurance; health cash plan; online GP; 24/7 Employee Assistance Plan.
• Full access to Headspace app for mental health.
• Paid parental leave.
• Season ticket loan and cycle‑to‑work scheme.
• Central office location with table tennis, gaming corner, coffee bars and snacks; option to work remotely.
• Regular opportunities to connect with fellow Trusties through company‑wide celebrations, ERG activities and team socials.
• Access to over 4,000 deals and discounts on travel, electronics, fashion, fitness, cinema and more.
• Independent financial advice and free standard professional mortgage broker advice.
• Talent acceleration programmes: fast‑track your career with tailored development programmes.

Equal Opportunity and EEO Statement

Trustpilot is a global company that will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. We are committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Our data practices are designed to ensure that your personally identifiable information is appropriately protected. If you have a disability and would like to discuss any adjustments you might need for the application or recruitment process, please contact our Talent Acquisition Team: talent.acquisition@trustpilot.com.