RVP, Priority Support Engineering - EMEA

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI‑native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high‑trust collaborator that is core to how you solve problems and accelerate your impact. We look for low‑ego individuals who thrive in dynamic and fast‑moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. Your role isn’t just to execute a function, but to help redefine the future of how work gets done.

The RVP, Priority Support Engineering - EMEA reports into the Head of Global Support and owns paid support offerings end‑to‑end for their designated Region. Operating in an environment of both direct reports and matrixed relationships, the ideal candidate has a proven track record of either leading premium support / designated technical advisory organizations OR selling and positioning technical solutions to enterprise customers in a senior field role, with revenue accountability either way.

RESPONSIBILITIES

• SERVING CUSTOMERS
• Build deep technical and executive relationships with strategic customers in the region to ensure paid support programs are positioned to serve current and future workloads on Snowflake.
• Accountable for Customer Satisfaction, retention, and successful post‑sales delivery of paid support engagements against committed scope, SLAs, and outcomes.
• Lead the DSE team's contribution to the proactive, advisory‑led support model: architectural reviews, proactive risk assessments, and identification of root‑cause patterns on recurring issues.
• Collaborate closely with reactive support leadership to ensure reactive delivery health is strong for accounts under paid support coverage.
• Partner with Snowflake field teams on post‑go‑live consumption health, proactively identifying workloads at risk of stalled adoption.
• Own executive sponsorship and the customer narrative for at‑risk paid support accounts.
• OWNING THE SALES CYCLE FOR PAID SUPPORT PROGRAMS
• Own the regional sales cycle for paid support programs by partnering with Snowflake Regional Sales VPs and Solutions Engineering Directors.
• Lead the Go‑to‑Market motion for paid support in the assigned region.
• Engage directly with customers and Sales counterparts to articulate the value of paid support.
• Define and operationalize the Solutions Engineering/FDE/Engineering Solutions/Service Delivery‑to‑DSE handoff.
• Communicate pipeline activity to Global Support leadership and to regional Sales leaders frequently.
• Accountable for regional revenue targets for paid support programs.
• PRACTICE READINESS
• Build, hire, and lead the regional Priority Support team.
• Recruit and develop talent who can grow with the function.
• Establish operating cadence: weekly forecast, monthly business review, quarterly customer outcome review.
• Proactively contribute to the development of paid support program policies, procedures, pricing input, and packaging.
• Monitor team performance; provide coaching, counseling, and motivation to maximize delivery quality and commercial outcomes.
• Lead the DSE team as an AI‑native function.
• TECHNICAL EXPERTISE
• Demonstrate detailed Snowflake product knowledge.
• Understand the technical complexities of the modern data and AI cloud.
• Provide strong consultative skills and a clear understanding of paid support engagement models.

REQUIREMENTS

• Sales‑minded leader with 10+ years in enterprise customer‑facing roles.
• Proven track record carrying or owning a revenue target tied to attach, expansion, or renewal.
• 5+ years of leadership experience managing a multi‑layered organization in a high‑growth SaaS or cloud environment.
• Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space.
• Experience selling and positioning technical solutions to enterprise customers.
• Comfort operating inside transformation.
• Executive‑level communication and customer‑facing presence.
• Comfortable with Salesforce or other leading CRM tools.
• Demonstrated experience leading teams or running customer engagements using AI‑native or AI‑augmented approaches.

STRONGLY PREFERRED

• Direct experience launching or scaling a designated engineer, solutions architect team, TAM, or premium support program.
• Internal Snowflake field experience with deep relationships into regional Sales VPs.
• Strong program, project, and process management skills.

KEY PERFORMANCE INDICATORS

• Regional revenue targets for paid support programs.
• Snowflake consumption health and growth on accounts under paid support coverage.
• Customer outcome metrics.
• Proactive engagement coverage.
• Hire‑to‑headcount targets within given timeframes.
• Engagement delivery quality and effective management of regional team objectives.

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.