At a Glance
- Tasks: Lead transformative customer marketing initiatives and enhance engagement across various teams.
- Company: Join AJ Bell, a top-rated investment platform with a supportive culture.
- Benefits: Competitive salary, generous holiday, pension scheme, and health benefits.
- Other info: Enjoy hybrid working, regular social events, and tailored learning opportunities.
- Why this job: Make a real impact on customer experiences while developing your career in a dynamic environment.
- Qualifications: 7+ years in programme management with strong stakeholder and project management skills.
The predicted salary is between 61873 - 75623 £ per year.
We're now recruiting for a Programme Manager, Customer Marketing Transformation (1-Year Fixed-Term Contract), to lead and deliver strategic initiatives that enhance customer engagement, modernise marketing capabilities, and improve customer experiences across AJ Bell.
Working across marketing, digital, data, technology, and operations, you'll manage complex cross functional programmes that deliver measurable business outcomes and support our long-term growth ambitions.
The role is responsible for programme governance, stakeholder management, budgeting, risk management, and delivery planning, ensuring transformation initiatives are aligned to business strategy, successfully embedded across the organisation, and deliver meaningful commercial and customer benefits.
Key responsibilities
- Programme Leadership & Delivery
- Lead the end-to-end delivery of customer marketing transformation programmes.
- Develop and maintain programme roadmaps, delivery plans, governance structures, and reporting frameworks.
- Manage multiple workstreams and dependencies across business and technology teams.
- Ensure delivery milestones, risks, budgets, and outcomes are effectively managed.
- Promote continuous improvement and lessons learned throughout programme delivery.
- Work closely with CRM agency to establish and remove project blockers.
- Run project status meetings, coordinate meetings between agency and key stakeholders, ensure actions are documented and followed through on.
- Customer Marketing Transformation
- Deliver transformation initiatives focused on customer lifecycle optimisation, CRM and marketing technology transformation, personalisation and segmentation strategies, customer communications and engagement, marketing automation and campaign effectiveness, Customer journey improvements.
- Support the implementation of customer-centric operating models and processes.
- Stakeholder Management
- Build strong relationships with senior stakeholders across Marketing, Customer, Technology, Data, Compliance, Operations, and Change functions.
- Facilitate governance forums, steering committees, and executive updates.
- Influence and align stakeholders to support programme objectives and delivery priorities.
- Ensure impacted teams are engaged, prepared, and supported through change.
- Governance, Risk & Financial Management
- Establish and maintain effective programme governance and controls.
- Manage programme risks, issues, dependencies, assumptions, and mitigations.
- Oversee programme budgets, resource plans, and supplier engagement.
- Track programme benefits and ensure delivery of agreed business outcomes.
- Competence, Knowledge, and Skills
- Proven experience in project management and change implementation.
- At least 7+ years’ experience in programme management within customer, marketing, CRM, or digital transformation environments.
- Strong programme and project management capability across multiple concurrent workstreams.
- Excellent stakeholder management and communication skills.
- Experience managing governance, risks, budgets, and delivery reporting.
- Experience in project management frameworks such as agile, waterfall, scrum or PRINCE2.
- Strong leadership and influencing capability across cross-functional teams.
- Strategic and customer-focused mindset.
- Strong organisational and planning skills.
- Collaborative leadership style.
- Ability to manage complexity and ambiguity.
- Strong problem-solving and decision-making capability.
- Resilient, adaptable, and delivery-focused.
- Desirable: Experience within Financial Services or other regulated industries desirable.
- Knowledge of customer marketing, CRM, customer journeys, and marketing operations.
- Experience with customer and marketing technology platforms such as Bloomreach, Salesforce, Adobe, Braze, or Hub Spot.
- Familiarity with customer data, analytics, and personalisation initiatives.
- About AJ Bell
At AJ Bell, we believe investing should feel good.
Whether you're looking for an ISA, pension, or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.
We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.
Today, over 762,000 customers trust us to manage more than £121.5 billion of assets.
By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.
We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work in 2025 and 2026, a reflection of our supportive and collaborative culture.
What we offer
- Salary from £90,000
- 27 days holiday, increasing with service + buy/sell scheme + bank holidays
- 8% Pension with matched contributions
- Discretionary bonus scheme
- Share schemes (including free shares and BAYE)
- Health Cash Plan and discounted private healthcare
- Free gym
- Enhanced family leave (subject to qualifying criteria)
- Travel and bike loan schemes
- Employee Assistance Programme
- Life at AJ Bell
- Regular social events including summer and Christmas parties
- Learning and development opportunities tailored to you
- Casual dress code
- Friendly, supportive team environment
- Our ways of working
We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.
This role is based in London.
For new starters, there is an initial period of full-time office working to help you settle in and build relationships.
Inclusion & diversity
We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.
We welcome applications from all backgrounds and make hiring decisions based on skills, experience, and potential.
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Programme Manager Customer Marketing Transformation (FTC) employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager Customer Marketing Transformation (FTC)
✨Tap into Consulting Networks
Get active in local management consulting networks and organisations. Attend meetups, workshops, or webinars specific to consulting where you can connect with professionals who may know of temporary roles opening up at places like Doist. Don’t underestimate word-of-mouth – it’s massive in our field!
✨Show Off Your Skills in Real-Time
As a temporary hire, you need to demonstrate your value quickly. Consider creating a mini-case study or analysis relevant to the industry and share it on platforms like LinkedIn or even during networking events. This can be an impressive way to showcase your analytical skills and problem-solving prowess – just what consulting firms are looking for!
✨Check for Temporary Roles on Niche Job Boards
Look for temporary roles on specialised job boards for consulting gigs rather than just generic platforms. Websites like Consultancy.uk or even the Careers pages of major firms could have short-term projects or roles that are perfect for you to jump in at Doist.
✨Leverage University and Alumni Resources
If you’re fresh out of uni or connected with a local institution, take advantage of their career services and alumni networks. Many universities have exclusive connections to consulting firms seeking temporary help. Plus, it’s a great way to meet other aspiring consultants who might share leads about opportunities at Doist.
We think you need these skills to ace Programme Manager Customer Marketing Transformation (FTC)
Some tips for your application 🫡
Showcase Your Analytical Skills:In management consulting, employers love to see your problem-solving abilities right from the get-go. Be sure to highlight any relevant analytical projects you've worked on, particularly those that show how you tackled complex problems. If you’ve done any case studies or analysis during your studies, throw those in your CV!
Tailor Your Experience for the Role:Since this is a temporary position, your application should reflect your adaptability and relevant experience quite clearly. Focus on showcasing experiences that demonstrate your ability to hit the ground running, like previous projects, internships, or freelance gigs in consulting or project management.
Craft a Targeted Cover Letter:Your cover letter is your chance to sparkle! Use it to explain why you're interested in this temporary role at Doist and how your skills suit the specific project needs. Remember to mention how you can provide immediate value based on your past experiences.
Include Certifications or Relevant Training:If you've got any certifications like PMP, Six Sigma, or even coursework that’s super relevant, make sure to list those in your application. Management consulting can be competitive, and these extra qualifications can help you stand out in the recruitment process.
How to prepare for a job interview at Doist
✨Prepare for Case Studies
In management consulting, case study interviews are a big deal. Expect to tackle real-world business problems on the spot. We should practise structuring our thoughts, developing hypotheses, and presenting our solutions clearly, as this is what firms like Doist will want to see.
✨Show Off Your Problem-Solving Skills
You’ll need to demonstrate strong analytical skills and logical reasoning. Brush up on frameworks like SWOT or Porter's Five Forces, as these can come in handy. Think of instances from your experience where you tackled a complex issue—this could set you apart when speaking to Doist.
✨Highlight Your Adaptability
Since this is a temporary role, it's crucial we showcase our ability to hit the ground running. Have examples ready that illustrate how we've adapted quickly in past positions or projects. This shows that we can contribute effectively from day one at Doist.
✨Be Ready to Discuss Cultural Fit
Temporary roles often come with a focus on team dynamics. Prepare to discuss how we align with the values and culture at Doist. We want to highlight our teamwork experiences and how we can mesh with their consulting teams, making it clear that we're not just looking to fill a spot but to add value.
