At a Glance
- Tasks: Lead the design and delivery of onboarding journeys for new and existing customers.
- Company: Join Capital on Tap, a fast-growing financial platform revolutionising small business banking.
- Benefits: Enjoy private healthcare, 28 days holiday, and a fun office environment with perks.
- Other info: Diverse and inclusive culture with great career growth opportunities.
- Why this job: Make a real impact in the SME industry while working with a dynamic team.
- Qualifications: 3-5 years in product management or UX design, with onboarding experience preferred.
The predicted salary is between 59400 - 72600 £ per year.
We’re Capital on Tap. Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that. Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
Our Product team sits at the heart of everything we build. We move fast, work closely with engineering, and obsess over outcomes for our customers. We're growing our Product team and are seeking a Product Manager to own end-to-end onboarding journeys across Credit and Banking, for both new customers and existing customers cross-selling into new products. This means designing and optimising flows that live across our platform, from initial sign-up through to account activation.
What you’ll be doing:
- Owning the end-to-end design and delivery of onboarding journeys across Credit and Banking, for both new and existing customers.
- Mapping the full journey including "unhappy paths", where customers drop off, get flagged, or need manual intervention, and optimising for efficiency.
- Driving discovery and competitor research to identify opportunities to improve onboarding.
- Collaborating with engineers and designers to scope solutions, balancing customer experience with system architecture and compliance requirements.
- Presenting recommendations to stakeholders and driving delivery through to completion.
- Thinking longer-term about platform capabilities, building reusable, configurable components that scale across products.
- Using data and customer insight to prioritise the right problems, not just the loudest ones.
- Helping Capital on Tap achieve long term strategic dominance in the SME industry.
Our Values & Culture:
- Just Pilot: We never settle for "good enough". We pilot new ideas fast, ask questions to figure it out, and scale quickly.
- Why Not Today? Fast is as slow as we go - speed and simplicity gives us a competitive advantage.
- Be a Buddy: We tap in from day one to help the team, we do the right thing even if it's hard.
- Owners and Dates: We don't chase people. If you own a task and agree to a date, the expectation is that it gets done.
- Feedback: We want our employees to flourish, so we regularly provide direct and constructive feedback.
We’re Looking For:
- 3-5 years of experience in product management, with some experience building or improving customer onboarding flows, or an equivalent UX/flow design background.
- Comfort working across both front-end user experience and back-end system architecture.
- Either existing knowledge of financial services and compliance concepts (KYC, KYB, IDV), or direct onboarding journey optimisation experience, ideally both.
- Strong organisational skills to thrive in chaos and remain calm among the everyday pressure of workload and delivery.
- The ability to synthesise large amounts of information and distill a problem down to its essence.
- Experience partnering with Product and Engineering to communicate direction to stakeholders.
- Bonus: Experience with rewards, loyalty programmes, or subscription billing systems.
Interview Process:
- Stage 1: A quick 30-minute virtual intro with our Talent team to get to know you.
- Stage 2: Meet the Senior Product Manager for Onboarding for 60 minutes.
- Stage 3: 60-90 minute Office Interview with the Director of Product and one other Product member.
- Stage 4: Meet the CEO for a 30 minute chat.
Diversity & Inclusion:
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks:
- Private Healthcare including dental and opticians services through Vitality.
- Worldwide travel insurance through Vitality.
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
- Salary Sacrifice Pension Scheme up to 7% match.
- Octopus EV Salary Sacrifice Scheme.
- 28 days holiday (plus bank holidays).
- Annual Learning and Wellbeing Budget.
- Enhanced Parental Leave.
- Cycle to Work Scheme.
- Season Ticket Loan.
- 6 free therapy sessions per year.
- Dog Friendly Offices.
- Free drinks and snacks in our offices.
Check out our ‘Top Tips’ for interviewing.
Product Manager (Onboarding) employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager (Onboarding)
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Doist!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Doist would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Doist through your school's career services!
We think you need these skills to ace Product Manager (Onboarding)
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager (Onboarding), let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager (Onboarding) position at Doist. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Doist
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
