At a Glance
- Tasks: Provide 2nd-line support for clinical applications and troubleshoot system issues.
- Company: Join the NHS, a leading healthcare provider dedicated to patient care.
- Benefits: Competitive salary, training opportunities, and work-life balance.
- Other info: Clear learning pathway with mentoring and potential for career growth.
- Why this job: Make a real impact on patient care while developing your IT skills.
- Qualifications: Experience in IT support and strong problem-solving abilities required.
The predicted salary is between 32073 - 39043 £ per year.
NHS Band 5 Salary: £32,073 - £39,043 per annum
Hours Per Week: Full-time 37.5Contract Type: Temporary(12 Months Maternity Cover)Location Base: St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG
Are you an experienced IT Service Desk or Support Engineer looking to take the next step in your healthcare IT career?
We are looking for a tech-savvy problem solver with strong foundational IT skills to join our Digital Service Desk team.
In this role, you will provide vital 2nd-line support for the core clinical applications that keep Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust running smoothly.
No prior clinical systems experience?
Don't worry, full specialist training will be provided!
If you have strong general IT troubleshooting skills, great customer service, and an eagerness to learn, we will teach you the clinical systems on the job.
- What You’ll Be Doing
- 2nd-Line Support: Investigate, troubleshoot, and resolve system issues escalated from the Service Desk, working with 3rd-party software suppliers when needed.
- System Configuration: Maintain and update core system master files to support changing trust workflows and NHS reporting standards.
- Data Quality & Improvement: Identify data anomalies, work with departmental managers to fix root causes, and partner with Digital Trainers to keep staff supported.
- Continuous Learning: Develop specialist expertise across key hospital systems (PAS, EPR, Digital Dictation, and e-Consent tools).
- What We’re Looking For
- Essential Core IT Experience: Proven background in IT Service Desk, Desktop Support, or Application Support.
- Technical Aptitude: Strong troubleshooting mindset with the ability to quickly pick up new software and system workflows.
- Problem-Solving & Communication: Great customer service skills, able to translate technical speak for busy clinical staff.
- Education / Background: Degree in an IT/business-related subject OR equivalent hands-on relevant IT support experience.
- Desirable ITIL Foundation certification.
- Basic understanding or prior exposure to NHS systems (e. g., PAS, EPR, ICE) or healthcare data standards.
Why Join Us?
- Supported Growth: A clear learning pathway with hands-on mentoring and access to external training for major system upgrades.
- Make a Real Impact: Your work directly supports doctors, nurses, and frontline teams in delivering safe, high-quality patient care.
- Work-Life & On-Call: Opportunity to join the Digital On-Call rota once fully up to speed and comfortable in post.
- For full job details, please refer to enclosed job description
- #J-18808-Ljbffr
Clinical Systems Engineer - IT Service Desk & Support in Newport employer: Doist
Brink's is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive global commercial strategies in the ATM lifecycle solutions sector. With a strong focus on professional development and growth opportunities, employees are encouraged to expand their skills while contributing to sustainable growth and operational excellence. Located in a dynamic environment, Brink's offers unique advantages such as a diverse team and the chance to build long-term partnerships with global customers, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Systems Engineer - IT Service Desk & Support in Newport
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Doist values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Doist might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Doist!
✨Direct Apply to Doist
Let's not forget to apply directly through the Doist website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Clinical Systems Engineer - IT Service Desk & Support in Newport
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Doist.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Doist. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Doist
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
